Lilia Hernandez
Chino,CA
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Chick Fil A
01.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive experience.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Contributed to team efficiency by promptly completing work tasks during downtime periods.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Server
Olive Garden
07.2021 - 09.2021
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Server
Carino's
12.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Host/To-Go Specialist
Tahoe Joe's
06.2019 - 09.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Checked and restocked server areas and organized and got change for front counter.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
Education
Associate of Arts - Communications
Chaffey College
Rancho Cucamonga, CA05.2020
High School Diploma -
Don Lugo High School
Chino05.2017
Skills
- High-Volume Dining
- Ability to Lift 30 Pounds
- Cash Register Operations
- Team player attitude
- Up-selling strategies
- Adaptable
Timeline
Front of House Employee
Chick Fil A
01.2024 - Current
Server
Olive Garden
07.2021 - 09.2021
Server
Carino's
12.2019 - 03.2020
Host/To-Go Specialist
Tahoe Joe's
06.2019 - 09.2019
Associate of Arts - Communications
Chaffey College
High School Diploma -
Don Lugo High School