Lilia Hughes
Buda,TX
Summary
Self Employed at Hays County Community Cats and TNR Assistance. Trap-Neuter-Return is the practice where Feral Cats are humanely trapped and taken to a veterinarian to be neutered and vaccinated. After recovery, the cats are returned to the location where captured.
Physical requirements include occasional lifting/carrying 50+ pounds with assistance; visual acuity, speech and hearing; hand and eye coordination and manual dexterity. Subject to climbing, kneeling, lifting, sitting, standing, stooping, bending, and walking to perform the essential functions. Working conditions are inside and outside with frequent exposure to temperature variations, hazardous chemicals, noise, dirty environment, confining work space, and unfavorable odors. Caring, hardworking and devoted to comprehensive animal care, wellness and support to promote success and enhance progress toward educating the general public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Representative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Housekeeper
Housekeeping by Lilia
04.2019 - Current
- Worked as housekeeper in a home and apartment buildings
- Provided friendly service to guests and clients
- In charge of cleaning restrooms, bedrooms, kitchen, hallways, and bathrooms
- Removed waste daily
- Disinfected bathroom, kitchen, with personal floor steamer.
Ad
AARP Foundation SCSEP
05.2021 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Maintenance/ Custodian
Texas Hill Country Olive Oil Company
10.2018 - 03.2019
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
Household Manager
Mr. & Mrs. James E Kelly
01.2010 - 01.2015
- Maintained household for elderly couple
- Duties included grocery shopping, cleaning, assisting with telephone communication and running household errands.
Administrative Technician II
Texas Parks and Wildlife Department
03.2006 - 10.2007
- Inbound/Outbound calls regarding the Hunter Education Department
- Assisted with the ID verification process and issued replacement Hunter Education identification cards
- Corresponded via email with all customer requests and managed a high volume of incoming calls daily.
Service Representative
Social Security Administration
01.1989 - 01.2004
- Highly skilled in regulations that dealt with all SSA benefits and programs
- Provided assistance to SSA beneficiaries in person and by phone
- Ability to maintain confidentiality at all times
- Independently resolved complaints, inquiries, and customer service problems
- Provided agency interpretation and applied knowledge of laws, regulations, and processes in the resolution of inquiries, complaints and problems
- Answered and resolved Medicare issues and problems concerning payments made and/or due
- Advised clients of proper procedures involved in appealing agency decisions.
Service Representative
Social Security Administration
06.1989 - 06.1999
- As a Teleservice Representative, I interviewed callers to determine that nature of their problem or interest
- I provided assistance to Social Security beneficiaries and inquiries by telephone
- I explained technical provisions to callers, while eliciting relevant facts
- I furnished accurate and complete information to callers
- I assisted callers in completing forms and applications
- I made decisions concerning entitlement and post entitlement for SSA benefits
- I resolved complex issues and resolved overpayments by recovery, and providing waiver forms and eligibility requirements
- I strictly adhered to the provision of the Privacy Act by obtaining proper identification information prior to disclosing information.
Warehouse Foreman
Department of Justice Bureau of Prisons
01.1987 - 01.1989
- Extensive supervision of inmate workforce that was responsible for receipt, storage, custody and issuance of all receipted items into the prison system
- Maintained proper documentation associated in accordance with pertinent policies and procedures.
Education
High School Diploma -
Big Spring High School
Big Spring, TX05.1980
Skills
Data entry (2 years)
- Typing (10 years)
- 45 wpm
Maintenance (10 years)
- Excel (10 years)
- Word
- Housekeeping (10 years)
- Cleaning (10 years)
Office Experience (10 years)
- Administrative Experience
- Customer Service (10 years)
- Health Insurance (10 years)
- Sales Experience (Less than 1 year)
- Custodial Experience
- Telecommunication
- Clerical Experience
- Office Management
- Microsoft Office
- Microsoft Outlook
- Cleaning Experience
- Problem-Solving
- Active Listening
- Decision-Making
- Critical Thinking
- Social Perceptiveness
- Cultural Awareness
- Quality Assurance
- Teamwork and Collaboration
- Customer Relations
- Good Telephone Etiquette
- Excellent Communication
- Analytical Thinking
- Multitasking Abilities
Certification
- TABC, 04/2024, Texas Alcohol Beverage Commission
- Animal Control Officer Basic Certification, Present, Current ACO Volunteer for City Of Buda , Animal Control Division. - Buda Police Department.
- Level 3 CJIS Security Training, 11/2021, Criminal Justice Information System Security & Awareness Training
Additional Information
- Manages Hays County Community Cats and TNR Assistance.
- Member of Austin Animal Center Community Cat Program.
- Volunteer Feral Trapper with San Marcos Regional Animal Shelter.
- Typing 45 wpm /Word/Excel/ (10+ years), Housekeeping, Cleaning, Data Entry, Receptionist, Microsoft Word (10+ years), Maintenance, Excel
Assessments
- Workplace English, Expert, 08/2019, Understanding spoken and written English in work situations.
- Basic Maintenance and Repair, Proficient, 08/2019, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
- Critical Thinking, Familiar, 08/2019, Using logic to solve problems.
- Conscientiousness, Highly Proficient, 11/2019, Tendency to be well-organized, rule-abiding, and hard-working.
- Direct Care, Proficient, 11/2019, Showing sensitivity and enthusiasm while providing care to patients.
- Retail Customer Service, Proficient, 12/2019, Comprehending and responding to retail customer needs.
Food Handlers Certification
Completed 01/4/2022 - Expiration: 1-3-2025
Timeline
Ad
AARP Foundation SCSEP
05.2021 - 10.2021
Housekeeper
Housekeeping by Lilia
04.2019 - Current
Maintenance/ Custodian
Texas Hill Country Olive Oil Company
10.2018 - 03.2019
Household Manager
Mr. & Mrs. James E Kelly
01.2010 - 01.2015
Administrative Technician II
Texas Parks and Wildlife Department
03.2006 - 10.2007
Service Representative
Social Security Administration
06.1989 - 06.1999
Service Representative
Social Security Administration
01.1989 - 01.2004
Warehouse Foreman
Department of Justice Bureau of Prisons
01.1987 - 01.1989
High School Diploma -
Big Spring High School
Similar Profiles
Simon mutharaSimon muthara
Farm Laborer at Lilia CraneFarm Laborer at Lilia Crane
Cameron MatsonCameron Matson
Private Math and Physics Tutor at Lilia StiersPrivate Math and Physics Tutor at Lilia Stiers
Rachel HoltzmanRachel Holtzman
Nanny at Lilia HedenNanny at Lilia Heden