LILIA Kendall
Lawrence,KS
Summary
I've contributed to Goodlife Innovations by enhancing client independence and fostering positive relationships, demonstrating exceptional verbal communication and multitasking abilities.
My skills have allowed me to excel in customer service at Walmart, building strong customer loyalty and efficiently handling inquiries, showcasing precision and effective customer interaction skills.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Goodlife Innovations
Lawrence, KS
08.2023 - 07.2024
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills
- Developed positive relationships with clients through trust building activities and by providing emotional support
- Provided compassionate and patient care to individuals with disabilities in a residential setting
- Provided transportation to medical and recreational appointments
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
Direct Support Professional
Mosaic
Liberal, KS
05.2023 - 08.2023
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills
- Developed positive relationships with clients through trust building activities and by providing emotional support
Customer Service Representative
Walmart
Liberal, KS
02.2022 - 08.2023
- Provided compassionate and patient care to individuals with disabilities in a residential setting
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals
- Provided transportation to medical and recreational appointments
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Processed orders, returns, and exchanges in an accurate and efficient manner
Education
HIGH SCHOOL DIPLOMA -
LIBERAL HIGH SCHOOL
Liberal, KS05.2023
CERTIFICATION IN BUSINESS ADMINISTRATION -
SEWARD COUNTY COMMUNITY COLLEGE
Liberal, KS05.2022
Skills
- Effective Telephone Interaction
- Strong Verbal Skills
- Customer Interaction
- Accuracy and precision
- Effective Multitasking
Languages
Spanish, Bilingual
Timeline
Direct Support Professional
Goodlife Innovations
08.2023 - 07.2024
Direct Support Professional
Mosaic
05.2023 - 08.2023
Customer Service Representative
Walmart
02.2022 - 08.2023
HIGH SCHOOL DIPLOMA -
LIBERAL HIGH SCHOOL
CERTIFICATION IN BUSINESS ADMINISTRATION -
SEWARD COUNTY COMMUNITY COLLEGE
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