Lilia Kincaid
Grand Rapids,MI
Summary
Business-minded professional tackling any job task with gusto and precision. With over 6 years of experience bringing planning and problem-solving abilities. . Delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and a strong drive to succeed
Overview
17
17
years of professional experience
Work History
Strategic Analyst
Royal Technologies Corporation
Hudsonville, MI
01.2023 - Current
- Negotiated pricing and delivery terms with suppliers.
- Monitored inventory levels to ensure availability of products for customers.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Implemented strategies for streamlining procurement processes resulting in improved efficiency and cost savings.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Maintained supplier relationships to improve lead time, cost and quality.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Liaised with accounting and vendors to minimize and clear up invoice discrepancies.
- Synchronized supply chain inventory with customer demand to mitigate excess and obsolete inventory.
- Analyzed and completed supplier performance reviews, addressing corrective actions.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
Operations Excellence Partner
Harrison Gray Search
Grand Rapids, MI
07.2022 - 05.2023
- Improved overall business process management by developing, executing, measuring and monitoring new systems.
- Wrote and conducted reports on ROI analysis, prompting leadership to develop business plans.
- Developed management dashboards and spread sheets to organize company reports, keeping up-to-date and easily accessible data.
- Analyzed key performance indicators, identifed effective strategies and inefficiency.
- Reviewed financial statements and sales, activity reports, measure productivity and goal achievement.
- Created effective business tools for forecast strategic planning on long-term objectives.
- Oversaw all aspect of performance management for staff of 12-14 associates
- Created and managed meaningful metrics and uncovered areas for improvement, measured and communicated project priorities, and tracked the impact of process changes
Talent Acquisition
Pine Rest
Grand Rapids, MI
07.2019 - 08.2022
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Planned and executed recruitment events to bring in area candidates.
- Built and maintained network of potential candidates through market research and relationship management.
- Applied market knowledge and sourcing skills to engage with active and non-active applicants.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Sourced, qualified and conducted screening interviews with job candidates.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Interpreted and explained human resources policies, procedures or regulations.
- Hired employees and processed hiring-related paperwork.
Music Educator
Hamilton Schools- Four Square
Grand Rapids, MI
09.2017 - 05.2021
- Monitored students' progress by analyzing performance metrics.
- Helped students appreciate arts with instructional and immersive techniques.
- Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.
- Maintained students' progress by evaluating and adjusting strategies.
- Interfaced with parents to discuss student progress and resolve conflicting educational priorities.
- Prepared and delivered lectures to students on music fundamentals.
- Offered extracurricular tutoring to help struggling students understand and comprehend material.
Registration-ED
Spectrum Health Butterworth Hospital
Grand Rapids, MI
06.2016 - 05.2017
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
HR Generalist
TC of New Mexico
Albuquerque, NM
08.2007 - 08.2009
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Delivered inquiry-related data and insights to improve overall employee experience.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Partnered with senior HR team to communicate company standards and policies.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Designed employee performance evaluation process and merit program.
Education
Bachelor of Arts - Music
Rochester University
05.2014
Skills
- Sales Tracking
- Sales Forecasting
- Decision Making
- Program Optimization
- Training Management
- Problem Anticipation and Resolution
- Originality and Creativity
- Hiring and Onboarding
- Quality Assurance
- Process Development and Streamlining
- Strategic Planning
- Cross Functional Collaboration
- Reporting Tools
- Data Integrity Validation
- Strong Work Ethic
- Attention to Detail
- Data Summaries
- Business Analysis
- Process Improvement
- Microsoft Office
- Time Management
- CRM Software
- Performance Analytics
- Google Work Space
- Epic
- Loxo
- Apollo
- Ring Central
- Appcast
- HCR
- Supplier Relationship Management
- Data Analysis
- Supply Chain Optimization
Timeline
Strategic Analyst
Royal Technologies Corporation
01.2023 - Current
Operations Excellence Partner
Harrison Gray Search
07.2022 - 05.2023
Talent Acquisition
Pine Rest
07.2019 - 08.2022
Music Educator
Hamilton Schools- Four Square
09.2017 - 05.2021
Registration-ED
Spectrum Health Butterworth Hospital
06.2016 - 05.2017
HR Generalist
TC of New Mexico
08.2007 - 08.2009
Bachelor of Arts - Music
Rochester University