Lilia Lopez Guillen

Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts. Improved client behavior by implementing individualized ABA therapy plans and tracking progress. Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike. Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes. Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

Acquired extensive knowledge of product lines, pricing structures, and sales strategies. Created marketing materials such as brochures, flyers, social media campaigns and promotional items for events. Conducted product demonstrations for potential customers using multimedia technology. Handled client deposits and transactions and updated billing information in company databases. Maintained a high standard of customer service through quality assurance checks to increase customer satisfaction and loyalty. Ensured compliance with applicable laws and regulations related to business operations. Monitored industry trends to identify opportunities for improvement.

Verified voter eligibility according to established guidelines while maintaining confidentiality of all information collected. Attended meetings and groups workshops. Collaborated with team members to plan routes, set goals and track progress. Followed strict safety protocols when handling sensitive documents such as ballots or voted information.

Answered incoming/outgoing calls. Scheduled appointments. Processed payments. Managed multiple tasks simultaneously while maintaining accuracy in all areas of work. Made copies, scans, and faxes. Maintained filing systems both electronic and paper bases. Handled incoming and outgoing mail.

Processed invoices, payments and incoming/outgoing mail. General clerical duty; photocopying, faxing, mailing packages.

Documented inventory movements in WMS using handheld scanners. Reduced order processing times through effective coordination with team members and cross-functional departments. Inspected merchandise for damage and discrepancies with documentation. Load and unload trailers. Pack and prepare orders.

Sorted outgoing and incoming mail using the appropriate sort program or manual distribution scheme. Loaded mail onto automated equipment, culling out non-processable items. Monitored flow of mail to ensure continuous feed. Ensured machines ran smoothly. Prepared work area, ensuring all necessary support equipment and materials, including labels and trays. Provided service at public window for non-financial transactions.

Operate and control various types of machinery and equipment, such as cranes, to perform specific tasks. Fabricate and assemble parts according to blueprints and specifications. Use precision measuring instruments, such as micrometers and calipers, to ensure accuracy of measurements. Perform quality inspections to identify any defects or issues in the production process. Utilize hand tools and tooling to complete tasks efficiently. Read and interpreted blueprints.

Picking and packing. Loading and unloading. Receive incoming merchandise, scan it, and put it away in designated storage locations. Quality control.