Lilia Mapes
Green Bay,WI
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Adaptable assistant manager with excellent customer service record. Accurate in completing orders, replenishing serving stations and cleaning spills.
Customer service professional with experience in resolving customer inquiries and enhancing satisfaction. Strong focus on teamwork and adaptability. Skilled in communication, problem-solving, and maintaining positive customer experience. Known for reliability and achieving results in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Customer Service Team Member
WSS
Los Angeles, CA
11.2024 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain product knowledge and provide accurate information to customers.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Assisted in training new staff on company policies and customer interaction techniques.
- Monitored inventory levels and restocked merchandise to optimize sales opportunities.
- Implemented feedback mechanisms for customers, enhancing service quality and satisfaction levels.
- Coordinated promotional activities, increasing customer engagement and store visibility.
- Oversaw daily operations, ensuring compliance with company standards and procedures for efficiency improvement.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
Crew Member
Chipotle Mexican Grill
Los Angeles, CA
12.2023 - 09.2024
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained store cleanliness by organizing merchandise and restocking shelves regularly.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
99 Cent Only Store
Los Angeles, CA
11.2020 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations. Addressed guest needs, questions or concerns to create optimum experience onboard. Stocked shelves to organize aisles in assigned department. Became familiar with products to answer questions and make suggestions. Assisted other team members to achieve goals. Answered questions about store policies and addressed customer concerns. Helped customers complete purchases, locate items and join reward programs. Checked personal identifications during alcohol and tobacco sales. Tallied cash drawer at beginning and end of each work shift. Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Addressed customer needs and made product recommendations to increase sales.
Crew Member
WaBa Grill
Los Angeles, CA
05.2018 - 07.2018
- Took orders, prepared meals and collected payments. Assisted other team members to achieve goals. Provided excellent customer service by greeting customers and meeting quality expectations. Addressed guest needs, questions, or concerns to create optimum experience onboard. Packaged menu items into bags or trays and placed drink orders into carriers. Prepared products following restaurant, health and safety standards and procedures. Operated cash register to ring up final bill and process various forms of payment. Prepared and cooked food orders for customers by noting customizations and portion sizes. Kept food preparation area, equipment and utensils clean and sanitary. Supported great dining and meal experiences for guests. Worked front counter, drive-thru and other areas. Became familiar with products to answer questions and make suggestions.
Crew Member
McDonald's
Los Angeles, CA
11.2017 - 01.2018
- Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations. Managed opening and closing shift kitchen tasks. Restocked inventory and ingredient items to maintain optimal kitchen efficiency. Prepared food orders to support waitstaff and other team members. Prepared ingredients for menu items. Cooked menu items according to specified instructions. Practiced proper safety and sanitation standards. Identified inefficiencies leading to improved productivity. Prepared food items such as meats, poultry and fish for frying purposes. Prepared meals with special accommodations for those with allergies. Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Laundry Attendant
Laundrywood
Los Angeles, CA
05.2017 - 07.2017
- Collected soiled tablecloths, napkins and draperies after large events. Operated traditional and computer-operated washers and dryers while observing all safety protocols. Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents. Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order. Operated smaller washers and dryers to process specialty items or special requests for guests.
Crew Member
Taco Bell
City Of Los Angeles, CA
10.2016 - 11.2016
- Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations. Addressed guest needs, questions or concerns to create optimum experience onboard. Packaged menu items into bags or trays and placed drink orders into carriers. Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages. Greeted guests pleasantly and answered menu questions. Cleared trays and removed trash from tables before sanitizing surfaces. Greeted customers at drive-thru and took food orders. Prepared food orders, cooking on grill and operating fry station. Supported sales efforts by suggestively upselling food items and increasing check averages. Prepared and cooked food orders for customers by noting customizations and portion sizes. Operated register to process payments and collect cash payment for order totals. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. Recorded orders by answering customer questions and entering requests in system. Filed completed loan applications with underwriting and made approval or denial recommendations. Open and closing procedure
Crew Member
Popeyes Louisiana Kitchen
Hollywood, CA
03.2015 - 05.2015
- Took orders, prepared meals and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations. Addressed guest needs, questions or concerns to create optimum experience onboard. Packaged menu items into bags or trays and placed drink orders into carriers. Prepared products following restaurant, health and safety standards and procedures. Operated cash register to ring up final bill and process various forms of payment. Prepared and cooked food orders for customers by noting customizations and portion sizes. Cleaned and maintained all areas of restaurant to promote clean image. Supported great dining and meal experiences for guests. Worked front counter, drive-thru and other areas. Became familiar with products to answer questions and make suggestions.
Assistant Manager
Little Caesars Pizza
Los Angeles, CA
02.2014 - 03.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Compiled financial data to comply with budget. Established objectives to offer team members clear roadmap to help company achieve overall goals. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. Monitored security to protect employees, customers and property. Mentored team members to enhance professional development and accountability in workplace. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Deposit previous daily earnings. Open and closing procedure
Education
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Helen Bernstein High School
Los Angeles, CANo Degree -
John Marshall High
Los Feliz Los Angeles CaSkills
- Guest Services
- Telephone etiquette
- Customer engagement
- Knowledge Food Preparation and Safety
- Order Delivery Procedures
- Interactive Communication Skills
- Punctual and reliable
- Menu Memorization
- Hospitality service expertise
- Inventory/ restocking
- Food running
- Verbal and written communication
- Cash Handling
- Performance improvement
- POS system operation
- Cash handling
- Customer focus
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Team Member
WSS
11.2024 - 01.2026
Crew Member
Chipotle Mexican Grill
12.2023 - 09.2024
Crew Member
99 Cent Only Store
11.2020 - 12.2020
Crew Member
WaBa Grill
05.2018 - 07.2018
Crew Member
McDonald's
11.2017 - 01.2018
Laundry Attendant
Laundrywood
05.2017 - 07.2017
Crew Member
Taco Bell
10.2016 - 11.2016
Crew Member
Popeyes Louisiana Kitchen
03.2015 - 05.2015
Assistant Manager
Little Caesars Pizza
02.2014 - 03.2015
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Helen Bernstein High School
No Degree -
John Marshall High