Lilia Martin
Saint Charles,MO
Summary
Knowledgeable and dedicated professional focused on delivering exceptional support for customer needs and exemplary service. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
Work History
Guest Advocate (On Demand)
Target
06.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Promoted special events or promotions within the store to increase revenue generation opportunities for the business.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Waitress
Scott Air Force Base
07.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science -
Southern Illinois University Edwardsville
Edwardsville, IL05.2027
High School Diploma -
O'Fallon Township High School
O'Fallon, IL05.2023
Skills
- Customer Service
- Guest Relations
- Detail Oriented
- Teamwork and Collaboration
- Exceptional communication
Timeline
Waitress
Scott Air Force Base
07.2022 - 10.2022
Guest Advocate (On Demand)
Target
06.2022 - Current
Bachelor of Science -
Southern Illinois University Edwardsville
High School Diploma -
O'Fallon Township High School