Lilia Martinez
Beaverton,OR
Summary
Driven Pharmacy Technician with over 10 years of experience in assisting pharmacists and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kaiser Permanente
04.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Oregon Health & Sciences University
10.2017 - 04.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Retail Pharmacy Technician
Walgreens Specialty Pharmacy
06.2008 - 10.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Teller Coordinator
US Banking Services
03.2005 - 06.2008
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
- Executed various customer deposits, withdrawals and money orders.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
GED -
Northwest Regional Education Center
Hillsboro2007
Skills
- Medication Dispensing
- Drug Utilization Review
- Drug Inventory Control
- Workflow Optimization
- Insurance Billing
- Receiving Incoming Supplies
- Problem-Solving Skills
- Team Collaboration
- Payment Collection
- Claims Processing
- Insurance Verification
- Organizational Standards
- Customer Relationship Management
- Financial Transactions
- Teller Support
- Money Transfer Systems
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - 15 years
Languages
Spanish
Native or Bilingual
Additional Information
Available Upon Request
Timeline
Pharmacy Technician
Kaiser Permanente
04.2018 - Current
Pharmacy Technician
Oregon Health & Sciences University
10.2017 - 04.2018
Retail Pharmacy Technician
Walgreens Specialty Pharmacy
06.2008 - 10.2017
Teller Coordinator
US Banking Services
03.2005 - 06.2008
GED -
Northwest Regional Education Center
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