Lilia Mendoza
Riverside,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Driven Purchasing with strengths in streamlining procurement operations while achieving cost savings and improving reporting procedures. Experienced skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Self-directed bringing demonstrated success in supply chain management and procurement leadership. Unsurpassed problem solving, planning, and team-building abilities. Results-driven Procurement Officer offering superior research abilities, sound judgment and meticulous organizational skills. Meets internal supply needs while maintaining budget and operational goals. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Detail-oriented professional with strong background in purchasing, vendor management and inventory control. Proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered valuable asset to any team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROCUREMENT/Customer Service Representative
Jurupa Community Service District
06.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted in developing annual budgets for purchasing department, consistently maintaining expenditures within approved limits through careful planning and negotiation efforts.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
Inventory Specialist/ Purchasing/Warehouse Specialist
@works Personnel / JCSD
01.2023 - 06.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Managed database of vendor details and pricing information to maintain organization.
- Provided accurate and up-to-date records of leading procurement procedures.
- Implemented policies and procedures for optimal purchasing methods and cost control.
Inventory Specialist / Buyer
Smart And Final
02.2015 - 12.2019
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Studied and monitored market trends to identify potential suppliers.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Researched and identified new suppliers and vendors.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Education
High School Diploma -
Jurupa High School
Jurupa Valley06.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Microsoft PowerPoint
- Quality Control
- Spreadsheets
- Staff education and training
- Shipping and Logistics
- Delivery Scheduling
- Shipping procedures understanding
- Warehousing functions
- Receiving support
- Inventory Control
- Attention to Detail
- Teamwork and Collaboration
- Inventory organization
- Inventory Tracking
- Order picking and processing
- Stocking and Organization
- MS Office
- Cycle counting
- Inventory Accounts Reconciliation
- Audit processes
- Warehouse Operations
- Recording Shipments
- Ordering Supplies
- Discrepancy Resolution
- Maintaining stock levels
- Systems and software expertise
- Discrepancy Investigation
- Equipment Operation
- SAP
- Database Management
- Customer Buying Habits
- Promotions
- Inventory Monitoring and Management
- Microsoft Office
Certification
Associate Development Program
Industrial Lift Trucks
Timeline
PROCUREMENT/Customer Service Representative
Jurupa Community Service District
06.2023 - 10.2023
Inventory Specialist/ Purchasing/Warehouse Specialist
@works Personnel / JCSD
01.2023 - 06.2023
Inventory Specialist / Buyer
Smart And Final
02.2015 - 12.2019
High School Diploma -
Jurupa High School
Associate Development Program
Industrial Lift Trucks
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