LILIA MONDERO
Garden Grove,CA
Summary
Working for the past 25 years, I’ve learned to adapt to changes easily as required by my job. I have handled people that helped me to have a positive mental attitude towards work and be friendly and approachable. I have developed strong English communication skills, both oral and written. I have been promoted several times because of my leadership ability, hard work, and proven loyalty to the company. In addition, I am proactive, results-oriented, and high-energy; I can work with minimal supervision, with a sense of accuracy and urgency; I am willing to be trained and am a fast learner and a good team player; and I maintain the highest standards and have a clear vision to accomplish the company’s goal.
Overview
27
27
years of professional experience
Work History
ADMINISTRATIVE ACCOUNTS MANAGER
ALPHA SECURITY MANAGEMENT SERVICES PTE LTD
Singapore, Singapore
11.2012 - 06.2024
- Responsible for the preparation of monthly payroll of all employees including the maintenance of each employee personal file, annual & medical leave and medical claims.
- In charge of daily/weekly payments for relief security officers.
- Handling of work pass applications/renewals and cancellations.
- Responsible for the submission of all government requirements/claims/ submission for the company (CPF Contribution, Employment Income tax, Maternity/Paternity/Child Care Leaves, NS Claims, Training Grants, GST).
- Handling all license application for approval & cessation of security officers.
- Preparation of quotation for prospective clients.
- Preparation of invoices (also debit & credit notes) for existing clients.
- Preparation of cheques and vouchers for payments to suppliers/training centres and all company expenses.
- Conducting initial interviews for walk in applicants.
- Responsible for the cash flow monthly reporting (Petty Cash, Cost & Account analysis).
- Providing assistance and support to the Operations Manager, HR Manager, Finance Manager and Director of the Company.
- Other admin and HR duties.
CUSTOMER SERVICE REPRESENTATIVE – TELSTRA Australia
TELEPERFORMANCE PHILIPPINES
Pasay City, Philippines
11.2011 - 03.2012
- Handling customers calling in regarding their telephone service, home broadband, mobile service and other services provided by Telstra.
- Providing resolutions, giving quality service for the customer and up sell available products.
CONTRACT SUBMISSION ASSISTANT – Sales Transaction Hub
IBM GLOBAL PROCESSING SERVICE
Makati City, Philippines
05.2011 - 10.2011
- Auditing contracts submitted by the Sales Team.
- Responsible for checking all required documents attached to the contract, for it to be activated.
- Communicating with the Sales Team and the Contract department for any missing documents.
CALL MONITORING SPECIALIST (QUALITY ANALYST) - Virgin Media UK (Mobile Acct)
SITEL PHILIPPINES
Pasig City, Philippines
06.2010 - 02.2011
- Monitoring agents thru side by side, remote and recorded calls.
- Providing feedback to the agents for failing and below passing score for quality.
- Consolidating Quality score for all agents on a weekly and monthly basis.
- Creating weekly huddle deck for campaign and quality updates.
- Preparing Knowledge checker.
- Having external and internal calibration session with clients, agents and team leaders.
INBOUND SALES REPRESENTATIVE – Virgin Media UK (Mobile Acct)
SITEL PHILIPPINES
Pasig City, Philippines
08.2008 - 05.2010
- Handling sales calls and processing orders for customer wants to sign up for Mobile Service for new and old customers.
- Providing quality customer service for other customer concerns not related to sales.
- Consistent with providing Quality customer service by always having a passing above quality score.
INBOUND SALES REPRESENTATIVE – Verizon US
SITEL PHILIPPINES
, Philippines
07.2007 - 07.2008
- Handling sales calls and processing orders for customer wants to sign up for DSL service.
- Providing quality customer service for customer not qualified for service or has other concerns.
- Consistent with providing Quality customer service by always having a perfect quality score.
- Consistent with Sales by always reaching required goals for sales.
- Awarded no. 1 representative for both quality and sales for the months of September 2007 and March 2008.
CUSTOMER SERVICE REPRESENTATIVE – MCI US
SITEL PHILIPPINES
, Philippines
08.2006 - 06.2007
- Handling customers calling in regarding their telephone service.
- Providing resolutions, giving quality service for the customer and up sell available products.
BANK CONTROL/PAYROLL SUPERVISOR
ROBINSON MOVIEWORLD
Quezon City, Philippines
07.2002 - 04.2003
- Responsible for the preparation of payroll every 15th and 30th of the month.
- Authorized signatory for all government forms and papers.
- Monitoring daily sales of all branches, daily deposits and consolidating funds into a mother account.
- Placing available funds to short and long-time investments.
- Scheduling of weekly fund release.
- Preparing daily bank reconciliation per bank for more accurate bank balances to determine available funds for investments.
- Preparing monthly bank reconciliation per bank for accounting purposes.
BILLS SUPERVISOR
ROBINSON MOVIEWORLD
Quezon City, Philippines
11.2001 - 05.2002
- Responsible for the billing department which includes two sections (Cinema and Snack bar).
- Responsible for checking and reviewing of check and vouchers, making sure that all documents are complete with necessary signatures of all checks to be release within the week for both Cinema and Snack bar of all branches.
- Monitoring cash advances per branch and liquidation documents.
- Reviewing of Manpower Cost Summary.
- Dealing with collectors, suppliers making a follow up of payments.
- Weekly Coordination with Bank Control supervisor for checks that needs to be release.
BILLS PROCESSOR
ROBINSON MOVIEWORLD
Quezon City, Philippines
01.2001 - 10.2001
- Preparing of Checks and Vouchers for Cinema department for all branches.
- Responsible for check releasing to collectors and suppliers. (Weekly)
- Preparing computerized cash disbursement for accounting purposes.
BOOKKEEPER
PRAXIS FIDES MBAI
Malolos City, Philippines
07.1997 - 12.2000
- Responsible for Monthly Cash Disbursement Book.
- Preparation of Checks and Vouchers for weekly release.
- Authorized person for all government agency and banks.
- Responsible for monthly bank reconciliation for accounting purposes.
- Responsible for customers who wants to close accounts.
- Dealing with doctors for death claims under contestability.
Education
Post Graduate -
CPTE (Continuing Professional Teacher Education)
Malolos, Bulacan, Philippines10-2003
Bachelor of Science - Accountancy
Far Eastern University
Sampaloc, Manila, Philippines03-1997
Secondary -
Sacred Heart Academy
Sta. Maria, Bulacan, Philippines03-1993
Skills
- Payroll administration/management
- Financial reports
- Tax compliance
- AP and AR management
- Account/Bank reconciliation
- Invoice preparation
- Government compliance
- Cash flow management
- Quotation preparation
- Customer relationship management
- Intercompany transactions
- Accounting data analysis
Timeline
ADMINISTRATIVE ACCOUNTS MANAGER
ALPHA SECURITY MANAGEMENT SERVICES PTE LTD
11.2012 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE – TELSTRA Australia
TELEPERFORMANCE PHILIPPINES
11.2011 - 03.2012
CONTRACT SUBMISSION ASSISTANT – Sales Transaction Hub
IBM GLOBAL PROCESSING SERVICE
05.2011 - 10.2011
CALL MONITORING SPECIALIST (QUALITY ANALYST) - Virgin Media UK (Mobile Acct)
SITEL PHILIPPINES
06.2010 - 02.2011
INBOUND SALES REPRESENTATIVE – Virgin Media UK (Mobile Acct)
SITEL PHILIPPINES
08.2008 - 05.2010
INBOUND SALES REPRESENTATIVE – Verizon US
SITEL PHILIPPINES
07.2007 - 07.2008
CUSTOMER SERVICE REPRESENTATIVE – MCI US
SITEL PHILIPPINES
08.2006 - 06.2007
BANK CONTROL/PAYROLL SUPERVISOR
ROBINSON MOVIEWORLD
07.2002 - 04.2003
BILLS SUPERVISOR
ROBINSON MOVIEWORLD
11.2001 - 05.2002
BILLS PROCESSOR
ROBINSON MOVIEWORLD
01.2001 - 10.2001
BOOKKEEPER
PRAXIS FIDES MBAI
07.1997 - 12.2000
Post Graduate -
CPTE (Continuing Professional Teacher Education)
Bachelor of Science - Accountancy
Far Eastern University
Secondary -
Sacred Heart Academy