Lilia Morales
Hacienda Heights,CA
Summary
Dedicated Medical Assistant with a track record of enhancing patient satisfaction at Greater L.A. Orthopedics through exceptional customer service and HIPAA-compliant practices. Leveraged medical terminology knowledge and compassionate care to improve clinic operations and patient experiences. Excelled in equipment sterilization and patient scheduling, contributing to a more efficient and patient-centered environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Demonstrates strong teamwork, problem-solving, and time-management skills.
Dynamic individual with hands-on experience in orthopedics and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Greater L.A. Orthopedics
06.2007 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
Medical Assistant Certificate - Medical Assistant
Skandron College
San Bernardino, CA06-1998
High School Diploma -
Schurr High School
Montebello, CA06-1994
Skills
- Customer service
- Medical terminology knowledge
- Patient assessments
- Professionalism and ethics
- Appointment setting
- Compassionate caregiver
- Equipment sterilization
- Complex Problem-solving
- Fluent in spanish
- Trustworthy companion
- Professional bedside manner
- Insurance authorizations
Timeline
Medical Assistant
Greater L.A. Orthopedics
06.2007 - Current
Medical Assistant Certificate - Medical Assistant
Skandron College
High School Diploma -
Schurr High School
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