Summary
Overview
Work History
Education
Skills
Timeline
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Lilia Owens

Lynn,MA

Summary

Detail-oriented and highly organized administrative professional with experience in event coordination, marketing, and operations support. Skilled in managing schedules, handling client communications, processing expenses, and organizing logistics to ensure seamless business and event execution. Adept at social media marketing, content creation, and talent coordination, with a passion for the events and music industry. Proven ability to multitask in fast-paced environments while maintaining accuracy and professionalism. Excels in collaboration, problem-solving, and adapting to evolving priorities.

Overview

3
3
years of professional experience

Work History

Administrative Assistant to the Director

C&W Services
Boston, MA
05.2024 - Current
  • Manage office operations, including answering calls/emails, screening visitors, and organizing digital/physical documents.
  • Coordinate and schedule meetings, ensuring staff availability and preparing detailed agendas and important documents.
  • Prepare and process expense reports, maintaining financial compliance.
  • Serve as a liaison between the executive and internal/external stakeholders, ensuring smooth communication.
  • Maintain strict confidentiality in handling sensitive information.
  • Oversee a team of administrators, implementing efficient departmental structures and fostering team motivation.

Administrative Assistant

All Owners Drain Cleaning
North Andover, MA
08.2023 - 02.2024
  • Managed business calendars, coordinating employee schedules and service appointments.
  • Maintained client databases and organized contacts for seamless communication.
  • Served as the primary point of contact, handling phone calls, emails, and client inquiries.
  • Processed client payments, ensuring accurate financial records.
  • Maintained payroll reports and monitored employee expenses for financial tracking.

Events Administrative Assistant

Kahootz Entertainment
Boston, MA
09.2022 - 07.2023
  • Managed event calendars for bands, ensembles, and additional event services.
  • Scheduled and coordinated meetings between clients and the executive manager.
  • Transcribed event details from client meetings and communicated logistics to musicians and vendors.
  • Designed event proposals for potential clients, ensuring clear presentation of services.
  • Acted as the primary point of contact, responding to client inquiries via phone and email.
  • Organized artist recording sessions and showcases, handling booking, itineraries, and performance coordination.
  • Processed payments and maintained accurate financial records.
  • Sourced musicians for events as needed, ensuring top-tier talent for performances.
  • Designed marketing graphics and promotional materials to enhance event visibilitity.
  • Assisted with off-site tasks such as catering and errands to ensure event success.

Social Media Marketing Intern

Club Passim
Cambridge, MA
05.2022 - 08.2022
  • Created and scheduled engaging social media content for Passim's digital platforms.
  • Contacted artists to obtain marketing assets and ticket sales information.
  • Assisted with basic graphic design for promotional materials.
  • Created and managed Facebook events for concerts to maximize audience reach.
  • Supported the Membership Manager in renewal campaigns and member services.

Education

Bachelor of Arts - Music Business And Creative Entrepreneurship

Berklee College of Music
Boston, MA
05-2020

Skills

Event and Project Coordination:

  • Event scheduling, planning, and execution
  • Talent booking and coordination
  • Client and vendor communication
  • Itinerary creation and logistics management

Marketing and Social Media:

  • Social media content creation (Instagram, Facebook, X, LinkedIn)
  • Scheduling and managing social media posts
  • Basic graphic design (Canva, Adobe, Photoshop/Illustrator)
  • Writing and designing event proposals
  • Creating marketing materials and promotional content
  • Website content management (WordPress)

Administrative & Organizational:

  • Calendar and schedule management
  • Data entry and database management
  • Handling client inquiries and correspondence
  • Expense reporting and payroll processing (QuickBooks)
  • Confidential document management

Technical Skills & Tools:

  • CRM & database management (HubSpot, Salesforce, or similar)
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Calendar)
  • Event management platforms (Eventbrite, Ticketmaster, or similar)
  • Payment processing systems
  • Slack & Microsoft Teams (team communication and collaboration)

Soft Skills:

  • Strong Communication
  • Time Management
  • Attention to Detail
  • Problem-Solving
  • Teamwork & Collaboration
  • Creativity
  • Adaptability

Timeline

Administrative Assistant to the Director

C&W Services
05.2024 - Current

Administrative Assistant

All Owners Drain Cleaning
08.2023 - 02.2024

Events Administrative Assistant

Kahootz Entertainment
09.2022 - 07.2023

Social Media Marketing Intern

Club Passim
05.2022 - 08.2022

Bachelor of Arts - Music Business And Creative Entrepreneurship

Berklee College of Music

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Lilia Owens