Lilia Petronova Aleksieva

• Optimize procedures for higher efficiency, and help the company evolve and grow. Achievements: Adopted lean management principles to facilitate continuous improvement in operations and services delivery, which reduced operational overhead by about 25%;
• Manage and monitor all aspects of multiple projects for preventive infrared solutions to ensure successful deliver of all the projects objectives and customer needs to be met.
• Develop and maintain Power BI reports to improve customer experience and increase value by better visualizing inspection data and delivering smart insights.
• Improved company websites functionality by redesigning, updating and implementing codes, plug ins and extensions.

Achievements:

• · Established customer satisfaction metrics through customer surveys. Worked with the team to improve customer satisfaction by 30% over 18 months.
• Created and maintain websites for Thermal Trend Software and Thermal Sense conference using Word Press. Established website traffic monitoring using Google Analytics.

• Assisted in coordinating implementation of policies and practices across company.
• Supported clients through all phases of their projects to ensure compliance and timely delivery.
• Tracked and maintained project information, proposal status, and contact details for 10+ projects monthly.
• Liaised between internal and external teams to facilitate communication and keep appropriate parties updated on project development.

• Supported the sales executive team of biggest telecommunication company in Bulgaria with reporting and analysis and provided insights on business performance.
• Developed accurate sales forecasts by analyzing sales feedback and produced weekly reports for senior leadership team (15+ regional sales executives .
• Researched competitors to build reports on rising trends on Bulgarian telecommunication market.
• Handled inventory distribution initiatives in close collaboration with Logistic and Product teams.
• Prepared and edited company-wide publications and weekly bulletin for internal audience reaching more than 150 retail stores and over 1000 employees

Achievements: Created process for detailed tracking obsolete products across retail stores and warehouses. Increase sales of the obsolete products with 30% .