Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilia Petronova Aleksieva

Certified Project Manager | Professional Scrum Master
Bellevue,WA

Summary

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering team to excel in performance.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Operations Innovation Manager

Colbert Infrared Services, Inc.
Seattle, WA
01.2018 - Current
  • Optimize procedures for higher efficiency, and help the company evolve and grow. Achievements: Adopted lean management principles to facilitate continuous improvement in operations and services delivery, which reduced operational overhead by about 25%;
  • Manage and monitor all aspects of multiple projects for preventive infrared solutions to ensure successful deliver of all the projects objectives and customer needs to be met.
  • Develop and maintain Power BI reports to improve customer experience and increase value by better visualizing inspection data and delivering smart insights.
  • Improved company websites functionality by redesigning, updating and implementing codes, plug ins and extensions.

Achievements:

  • · Established customer satisfaction metrics through customer surveys. Worked with the team to improve customer satisfaction by 30% over 18 months.
  • Created and maintain websites for Thermal Trend Software and Thermal Sense conference using Word Press. Established website traffic monitoring using Google Analytics.


Executive Administrative Assistant

Colbert Infrared Services Inc.
Seattle, WA
02.2016 - 01.2018
  • Assisted in coordinating implementation of policies and practices across company.
  • Supported clients through all phases of their projects to ensure compliance and timely delivery.
  • Tracked and maintained project information, proposal status, and contact details for 10+ projects monthly.
  • Liaised between internal and external teams to facilitate communication and keep appropriate parties updated on project development.

Sales Supply Specialist

Telenor Group
Sofia, Bulgaria
11.2008 - 07.2014
  • Supported the sales executive team of biggest telecommunication company in Bulgaria with reporting and analysis and provided insights on business performance.
  • Developed accurate sales forecasts by analyzing sales feedback and produced weekly reports for senior leadership team (15+ regional sales executives .
  • Researched competitors to build reports on rising trends on Bulgarian telecommunication market.
  • Handled inventory distribution initiatives in close collaboration with Logistic and Product teams.
  • Prepared and edited company-wide publications and weekly bulletin for internal audience reaching more than 150 retail stores and over 1000 employees

Achievements: Created process for detailed tracking obsolete products across retail stores and warehouses. Increase sales of the obsolete products with 30% .

Education

Bachelor of Science - Marketing Management

University of Veliko Turnovo “St. Kiril And Metodi
Veliko Turnovo, Bulgaria
09.2006 - 04.2010

Master of Arts - Advertising Management

New Bulgarian University
Sofia, Bulgaria
01.2011 - 12.2012

Skills

    Agile

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Certification

Professional Scrum Master

Timeline

Professional Scrum Master

06-2022

Project Management

12-2021

Operations Innovation Manager

Colbert Infrared Services, Inc.
01.2018 - Current

Executive Administrative Assistant

Colbert Infrared Services Inc.
02.2016 - 01.2018

Business Analytics Specialization - Marketing Research

11-2015

Master of Arts - Advertising Management

New Bulgarian University
01.2011 - 12.2012

Sales Supply Specialist

Telenor Group
11.2008 - 07.2014

Bachelor of Science - Marketing Management

University of Veliko Turnovo “St. Kiril And Metodi
09.2006 - 04.2010
Lilia Petronova AleksievaCertified Project Manager | Professional Scrum Master