Lilia Rivera
Pharr,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Designated Trainer
CSL Plasma
02.2024 - Current
- Enhanced employee skill sets by designing and implementing comprehensive training programs.
- Developed customized training materials for diverse learning styles, resulting in increased employee retention and satisfaction.
- Collaborated with management teams to align training initiatives with organizational goals and objectives.
- Established a positive learning environment by fostering open communication and encouraging active participation from all trainees.
- Streamlined training processes by identifying inefficiencies and implementing targeted solutions to minimize wasted time and resources.
- Maintained up-to-date knowledge of industry trends and best practices for effective training methodology implementation.
- Implemented hands-on activities during training sessions to reinforce key concepts and promote experiential learning.
- Delivered clear expectations for trainee progress by establishing measurable benchmarks tied to overall company objectives.
- Incorporated real-life scenarios into curriculum design, helping employees better understand practical applications of learned skills within their job functions.
Sr. Phlebotomist
CSL Plasma
10.2023 - Current
- In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety.
- Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
- Collects arm samples or whole blood samples from donors for testing.
- Record incidents that may occur during the pheresis process, such as machine alerts/alarms, volume variances and donor adverse events through the PDA (Personal Digital Assistant).
Phlebotomist
CSL Plasma
11.2021 - 10.2023
- In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor setup, donor monitoring and donor disconnect.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety.
- Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
- Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
- Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
- Collect arm blood samples from donor for testing.
- Record incidents that may occur during the pheresis process, such as machine alerts/alarms, volume variances and donor adverse events through the PDA (Personal Digital Assistant).
Donor Support Technician
CSL Plasma
07.2021 - 11.2021
- Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Ensured accurate data entry and record-keeping, resulting in streamlined processing of donations.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
- Prepare autopheresis machine for the pheresis process.
- Monitor donors and pheresis process, respond to specific alarms/signals that may occur during the process.
- Disconnect the donor when the pheresis process is complete.
- Maintain alertness and awareness to any donor reaction that may occur during or after the pheresis process.
- Record incidents that may occur during the pheresis process, such as machine alerts/alarms, volume variances and donor adverse events through the PDA (Personal Digital Assistant).
Nurse
IMSS Hospital
08.2017 - 05.2021
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Followed proper procedure for installation and removal of catheters, IVs and PIC lines.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
Sales Associate
Fallas Paredes
11.2018 - 12.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Stripes
12.2017 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate Degree in Nursing - Nursing
Esc. Enfermeria Dr. Jose Angel Cadena Y Cadena
Reynosa, Tamps, MX12.2019
Clinical Laboratory Technician -
CBTIS N.7 Jose Maria Morelos Y Pavon
Reynosa, Tamps, MX06.2016
Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Staff Phlebotomy Training
- Analytical Thinking
- Attention to Detail
- Professionalism
- Multitasking
- Adaptability
- Effective Communication
- Organizational Skills
- Customer Service
- Venipuncture Expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Designated Trainer
CSL Plasma
02.2024 - Current
Sr. Phlebotomist
CSL Plasma
10.2023 - Current
Phlebotomist
CSL Plasma
11.2021 - 10.2023
Donor Support Technician
CSL Plasma
07.2021 - 11.2021
Sales Associate
Fallas Paredes
11.2018 - 12.2018
Cashier
Stripes
12.2017 - 07.2018
Nurse
IMSS Hospital
08.2017 - 05.2021
Associate Degree in Nursing - Nursing
Esc. Enfermeria Dr. Jose Angel Cadena Y Cadena
Clinical Laboratory Technician -
CBTIS N.7 Jose Maria Morelos Y Pavon