Lilia Rodriguez
_
Tucson,AZ
Summary
Dynamic Assistant Manager with a proven track record, excelling in operations management and customer service. Enhanced employee performance through effective training programs. Skilled in POS systems and fostering teamwork, driving sales growth through strategic merchandising initiatives. Experienced with bilingual communication and account management, ensuring clear and effective client interactions. Utilizes conflict resolution and relationship-building skills to maintain high customer satisfaction.
Overview
17
17
years of professional experience
1
1
Language
Work History
Assistant Manager
Blake's Lotaburger LLC
03.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Supervisor
Panera Bread
03.2013 - 03.2025
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Cashier
Walmart
01.2021 - 06.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Barista Trainer
Starbucks
06.2010 - 02.2013
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Bank Intern
National Bank of Arizona
08.2008 - 05.2010
- Maintained strict compliance with banking regulations while executing daily tasks, reducing risk exposure for the institution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
No Degree - Spanish Language And Literature
University of Arizona
Tucson, AZ 05.2001 -
High School Diploma -
San Miguel High School
Tucson, United States 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Data entry
Customer service
Accomplishments
- Supervised team of 35 staff members.
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Manager
Blake's Lotaburger LLC
03.2025 - Current
Cashier
Walmart
01.2021 - 06.2021
Supervisor
Panera Bread
03.2013 - 03.2025
Barista Trainer
Starbucks
06.2010 - 02.2013
Bank Intern
National Bank of Arizona
08.2008 - 05.2010
No Degree - Spanish Language And Literature
University of Arizona
05.2001 -
High School Diploma -
San Miguel High School
05.2001 -
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