Lilia Sabelfeld
Customer Support Specialist
Zagreb,21
Summary
Learning and applying knowledge into practice is my super-power. Focused, adaptable and always up for challenge and I mean it ;)
Overview
6
6
years of professional experience
4
4
Languages
Work History
Game Presenter
Evolution Gaming
09.2024 - Current
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
- Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
- Increased game participation through effective communication and rapport-building with players.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
Travel Agent Assistant
Croatica.eu
05.2024 - 08.2024
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
Customer Care Representative
MKO Complete Solutions
01.2023 - 05.2024
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- www.gem.bet is player facing domain for custome care
Tutor
Online Language School
02.2024 - 04.2024
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Teacher's Assistant
Summer Internship
06.2018 - 08.2018
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
- Supported student learning objectives through personalized and small group assistance.
- Documented student progress and communicated with parents to keep informed.
Education
Bachelor of Linguistics - Teaching English As A Second Language
State Pedagogical University
Russia, Omsk05-2022
Skills
Quick thinking
Engaging personality
Strong improvisation
Clear articulation
Teamwork and collaboration
Problem-solving
Adaptability and flexibility
Attention to detail
Timeline
Game Presenter
Evolution Gaming
09.2024 - Current
Travel Agent Assistant
Croatica.eu
05.2024 - 08.2024
Tutor
Online Language School
02.2024 - 04.2024
Customer Care Representative
MKO Complete Solutions
01.2023 - 05.2024
Teacher's Assistant
Summer Internship
06.2018 - 08.2018
Bachelor of Linguistics - Teaching English As A Second Language
State Pedagogical University