Summary
Overview
Work History
Education
Skills
Timeline
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Lilia Sabelfeld

Lilia Sabelfeld

Customer Support Specialist
Zagreb,21

Summary

Learning and applying knowledge into practice is my super-power. Focused, adaptable and always up for challenge and I mean it ;)

Overview

6
6
years of professional experience
4
4
Languages

Work History

Game Presenter

Evolution Gaming
09.2024 - Current
  • Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
  • Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
  • Increased game participation through effective communication and rapport-building with players.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.

Travel Agent Assistant

Croatica.eu
05.2024 - 08.2024
  • Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
  • Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
  • Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
  • Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.

Customer Care Representative

MKO Complete Solutions
01.2023 - 05.2024
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • www.gem.bet is player facing domain for custome care

Tutor

Online Language School
02.2024 - 04.2024
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.

Teacher's Assistant

Summer Internship
06.2018 - 08.2018
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Supported student learning objectives through personalized and small group assistance.
  • Documented student progress and communicated with parents to keep informed.

Education

Bachelor of Linguistics - Teaching English As A Second Language

State Pedagogical University
Russia, Omsk
05-2022

Skills

Quick thinking

Timeline

Game Presenter

Evolution Gaming
09.2024 - Current

Travel Agent Assistant

Croatica.eu
05.2024 - 08.2024

Tutor

Online Language School
02.2024 - 04.2024

Customer Care Representative

MKO Complete Solutions
01.2023 - 05.2024

Teacher's Assistant

Summer Internship
06.2018 - 08.2018

Bachelor of Linguistics - Teaching English As A Second Language

State Pedagogical University

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Lilia SabelfeldCustomer Support Specialist