Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Lilia Sanchez

BAKERSFIELD,CA

Summary

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
Bakersfield, CA
10.2017 - 08.2023
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Provided product knowledge to customers on the features and benefits of products.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Ensured proper compliance with safety regulations.
  • Assisted other departments when needed to maintain efficient operations.
  • Inspected products for quality assurance prior to stocking shelves.
  • Organized incoming shipments of merchandise according to established guidelines.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Invited guests to join loyalty programs and special promotions to stay connected.

Merchant Teller

Mission Bank
Bakersfield, CA
02.2017 - 12.2018
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Performed cash handling duties including counting currency, coins and checks.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Provided assistance to other tellers during peak business hours as needed.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Merchant Teller

Bank of America
Shafter, CA
03.2012 - 01.2017
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Performed cash handling duties including counting currency, coins and checks.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Provided assistance to other tellers during peak business hours as needed.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Education

Graduate Certificate - Office Secretary

Regional Occupational Center
Bakersfield, CA
05-2012

Skills

  • Customer Service
  • Payment Processing
  • Financial Transactions
  • Product Sales
  • Issue Resolution
  • Detail Oriented

Languages

Spanish
Limited

Accomplishments

  • Recieved employee of the month several times as a Merchant Teller at Bank of America
  • Recieved Teller of the year Twice at Bank of America

Certification

  • Certificate for Office Secretary
  • Certificate for Floral Designer

Timeline

Guest Advocate

Target
10.2017 - 08.2023

Merchant Teller

Mission Bank
02.2017 - 12.2018

Merchant Teller

Bank of America
03.2012 - 01.2017

Graduate Certificate - Office Secretary

Regional Occupational Center

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Lilia Sanchez