Lilianna R. Soto
Tucson,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Night Porter
Deployed Services
02.2023 - 09.2023
- Maintained building exteriors for professional, clean presentation standards.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Increased workplace safety by immediately reporting potential hazards.
Crew Lead
McDonalds
06.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
Education
GED -
Pima Community College El Rio Adult Learning
Tucson AZ 05.2023
Skills
- Physical stamina
- Organizational abilities
- Conflict resolution
- Multitasking capabilities
- Resourcefulness
- Attention to detail
- Problem-solving abilities
- Strong work ethic
- Excellent communication
- Patience and empathy
- Customer Service
- Professional appearance
Timeline
Night Porter
Deployed Services
02.2023 - 09.2023
Crew Lead
McDonalds
06.2022 - 01.2023
GED -
Pima Community College El Rio Adult Learning
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