Liliah Snider
Selah
Mckinney,TX
Summary
At Benny's Cafe, excelled in enhancing guest experiences through exceptional customer service and sales expertise, leading to increased referrals and walk-in business. Mastered menu memorization and safe food handling, fostering a collaborative environment that boosted productivity. Skillfully managed customer needs with a focus on hospitality service excellence, demonstrating significant multitasking and suggestive selling abilities.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Server
Bennys Cafe
06.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Acellus Academy
11020 N Ambassador Dr, Unit 120, Kansas City, MO 01.2024 - Current
Skills
Safe Food Handling
Food Delivery
Guest Engagement
Food Running
Beverage Preparation
Sales expertise
Exceptional customer service
Sales Techniques
Menu Memorization
Performance Improvement
Suggestive Selling
Hospitality service expertise
Timeline
High School Diploma -
Acellus Academy
01.2024 - Current
Server
Bennys Cafe
06.2023 - 06.2024
Similar Profiles
Rachal WhiteRachal White
Server/Manager at Bennys Rod And Custom Pizza CafeServer/Manager at Bennys Rod And Custom Pizza Cafe
Brooke TatmanBrooke Tatman
Cashier at Bennys SupermarketCashier at Bennys Supermarket
AQSA SIDDIQUEAQSA SIDDIQUE
Restaurant Team Member at BennysRestaurant Team Member at Bennys