Liliahna Hodges
West Newfield,ME
Summary
Driven and customer-focused professional with a history of enhancing customer satisfaction and streamlining operations at Aroma Joes. Excelled in beverage preparation and exceptional service, contributing to a positive team environment. Skilled in espresso machine operation (hard skill) and fostering friendly customer interactions (soft skill), demonstrating a commitment to quality and efficiency.
Overview
2
2
years of professional experience
Work History
Barista
Aroma Joes
East Waterboro, ME
04.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Associate
TJX Companies
Biddeford, ME
08.2023 - 05.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Ice Cream Server
Wicky Ralph's Ice Cream and Mini Golf
Sanford, ME
04.2023 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Center Store Associate
Hannaford
Ossipee, NH
11.2022 - 08.2023
- Maintained a safe work environment by adhering to company guidelines on proper lifting techniques, equipment usage, and storage practices, promoting overall staff wellbeing.
- Streamlined restocking processes, resulting in faster turnaround times and fresher products on shelves for customers to enjoy.
- Contributed to training new associates on proper stocking techniques and merchandise organization principles, ensuring consistency across the center store team.
- Assisted with order management and purchasing decisions, optimizing inventory levels to meet demand while minimizing overstock.
Education
Diploma -
Massabesic High School
Waterboro, MESkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
Timeline
Barista
Aroma Joes
04.2024 - Current
Retail Associate
TJX Companies
08.2023 - 05.2024
Ice Cream Server
Wicky Ralph's Ice Cream and Mini Golf
04.2023 - 08.2023
Center Store Associate
Hannaford
11.2022 - 08.2023
Diploma -
Massabesic High School