Lilian Alvarenga

• Assessed competitors'' offerings regularly to maintain an edge over the competition by staying informed about market trends.
• Led a team of associates to achieve sales goals through consistent coaching, feedback, and performance evaluations.
• Participated actively in community outreach initiatives as a representative of the brand, boosting local visibility and reputation within the area.
• Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
• Implemented loss prevention strategies to minimize shrinkage while maintaining a safe shopping environment for customers.
• Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
• Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
• Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Increased customer satisfaction with proactive issue resolution strategies.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Greeted customers and helped with product questions, selections, and purchases.
• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
• Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
• Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.

I have worked across multiple departments within the store, having been promoted to expand my Knowledge of various departments and responsibilities such as

• Omni Channel Supervisor
• Jewelry Manager
• Created and implemented employee monthly action plans to increase sales and customer loyalty.
• Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Cashier Asssisistant
• Responsible for the Men's Department, Kids Department and specialty Department such as home window installation and Mattress Department
• Trained team members in successful strategies to meet operational and sales targets

• Initiated covert operations to identify internal theft issues, leading to an increased detection rate.
• Greeted and welcomed customers on sales floor to maintain service levels and security.
• Maintained a visible presence on the sales floor, acting as a deterrent for would-be thieves while providing assistance to customers when necessary.
• Kept abreast of emerging trends and best practices in the asset protection industry, applying new techniques and knowledge to continually enhance security measures.
• Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
• Implemented regular store-wide inventory audits, identifying discrepancies and addressing potential shrinkage concerns promptly.
• Provided regular training for staff members on asset protection best practices, raising awareness and vigilance among team members.
• Reduced instances of theft in the workplace by implementing effective surveillance techniques.
• Addressed procedural non-compliance issues among staff members, reinforcing the importance of adherence to loss prevention policies.
• Identified, observed and apprehended individuals for committing theft by shoplifting.
• Developed strong working relationships with local law enforcement agencies for improved cooperation in criminal investigations.

• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
• Trained, coached, and mentored new sales associates for maximum performance.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Delivered excellent customer service for repeat business and referrals.
• Trained new sales associates to ensure consistent performance across the team.
• Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
• Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.