Lilian Crosby
Roswell,NM
Summary
I have tons of customer service experience. I can be a fast learner, and I have excellent computer skills as well!
Overview
5
5
years of professional experience
Work History
Sales Associate
Allsups Convience Store
02.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server
Cattle Baron
02.2021 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Administrative Assistant
Rene's Bookkeeping
03.2020 - 12.2020
- Answered phone system, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Took care of several small accounts and did monthly billing for 2 separate water companies
- Checked mail, made bank deposits, etc
Server
IHOP
09.2019 - 12.2019
Front Desk Agent
Harraseeket Inn
01.2019 - 07.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
No Degree - Music Education
Eastern New Mexico University
Portales, NMHigh School Diploma -
Artesia High School
Artesia, NM05.2011
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Office Administration
- Communication Skills
Timeline
Sales Associate
Allsups Convience Store
02.2022 - 03.2024
Server
Cattle Baron
02.2021 - 07.2021
Administrative Assistant
Rene's Bookkeeping
03.2020 - 12.2020
Server
IHOP
09.2019 - 12.2019
Front Desk Agent
Harraseeket Inn
01.2019 - 07.2019
No Degree - Music Education
Eastern New Mexico University
High School Diploma -
Artesia High School