Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilian Crosby

Roswell,NM

Summary

I have tons of customer service experience. I can be a fast learner, and I have excellent computer skills as well!

Overview

5
5
years of professional experience

Work History

Sales Associate

Allsups Convience Store
02.2022 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Server

Cattle Baron
02.2021 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Administrative Assistant

Rene's Bookkeeping
03.2020 - 12.2020
  • Answered phone system, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Took care of several small accounts and did monthly billing for 2 separate water companies
  • Checked mail, made bank deposits, etc

Server

IHOP
09.2019 - 12.2019

Front Desk Agent

Harraseeket Inn
01.2019 - 07.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

No Degree - Music Education

Eastern New Mexico University
Portales, NM

High School Diploma -

Artesia High School
Artesia, NM
05.2011

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Office Administration
  • Communication Skills

Timeline

Sales Associate

Allsups Convience Store
02.2022 - 03.2024

Server

Cattle Baron
02.2021 - 07.2021

Administrative Assistant

Rene's Bookkeeping
03.2020 - 12.2020

Server

IHOP
09.2019 - 12.2019

Front Desk Agent

Harraseeket Inn
01.2019 - 07.2019

No Degree - Music Education

Eastern New Mexico University

High School Diploma -

Artesia High School
Lilian Crosby