Lilian Cruz Benitez
Hyattsville,MD
Summary
Proactive professional with experience in medical office procedures and customer service. Known for enhancing clinic efficiency through effective patient communication and meticulous record-keeping. Committed to improving patient experiences and maintaining compliance with HIPAA regulations.
Overview
24
24
years of professional experience
Work History
Medical Assistant/Receptionist
Metro Spine Pain Centers
06.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in patient intake by collecting medical histories and verifying insurance information.
- Coordinated communication between patients and healthcare providers for timely follow-ups.
- Maintained accurate electronic medical records using practice management software.
- Streamlined front desk operations by implementing organized filing systems and efficient check-in processes.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
Housekeeper
Leyla's House Cleaning Services Llc
01.2020 - 06.2024
- Managed daily cleaning operations for residential and commercial properties.
- Trained and mentored new staff on best cleaning practices and safety protocols.
- Maintained inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Developed customized cleaning plans based on client preferences and property needs.
- Conducted regular quality inspections to uphold high cleanliness standards across all properties.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Food Preparation Worker
Moby Dick House of Kabobs
02.2002 - 12.2020
- Prepared ingredients following recipes to ensure consistency in flavor and presentation.
- Operated kitchen equipment, including grills and fryers, adhering to safety protocols.
- Maintained cleanliness and organization of food preparation areas to meet health standards.
- Assisted with inventory management, tracking supplies to minimize waste and ensure availability.
- Trained new staff on food preparation techniques and safety procedures to enhance team efficiency.
- Collaborated with kitchen staff to streamline workflows, improving overall service speed during peak hours.
- Implemented portion control measures, optimizing ingredient usage while maintaining dish quality.
- Developed new menu items through experimentation with flavors, contributing to seasonal offerings.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Education
High School Diploma -
Instituto Nacional Licda. Cándida Asunción Reyes INCAR
Anamoros, El SalvadorSkills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- HIPAA compliance
- Office administration
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Decision-making
- Flexible schedule
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Metro Spine Pain Centers
06.2024 - Current
Housekeeper
Leyla's House Cleaning Services Llc
01.2020 - 06.2024
Food Preparation Worker
Moby Dick House of Kabobs
02.2002 - 12.2020
High School Diploma -
Instituto Nacional Licda. Cándida Asunción Reyes INCAR