Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilian Durand

Bentonville,AR

Summary

Surgical professional prepared for high-stakes environments and capable of assisting in complex procedures. Known for ensuring sterile fields and maintaining surgical instruments to highest standards. Valued for team collaboration, adaptability, and effective communication with surgeons and medical staff.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Surgical Assistant

McShane OMS
01.2023 - 10.2024
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites
  • Protected patients from infection by setting up and managing sterile operating fields
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies
  • Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis
  • Streamlined communication between surgeons and nurses to promote teamwork and efficient operations
  • Optimized inventory management of surgical supplies, ensuring availability and reducing wastage
  • Fostered positive and supportive environment for patients and their families during surgical process
  • Assisted with transfer of patients from recovery room to operating room, providing care and support
  • Played key role in patient education, explaining pre- and post-operative care procedures to enhance understanding and compliance

Waitress/Bartender Shift Manager

Blu DTR
10.2022 - 06.2023
  • Handled high-pressure situations with composure, while maintaining excellent service standards
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

Surgical Assistant

Ozark OMS
09.2020 - 10.2022
  • Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency
  • Kept views unobstructed by retracting, sponging, and suctioning surgical sites
  • Improved patient outcomes by providing precise surgical assistance during various procedures
  • Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis
  • Continually updated professional skills, staying abreast of the latest surgical techniques and technologies
  • Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage
  • Supported surgical teams in emergency situations, quickly adapting to unexpected complications and maintaining composure
  • Facilitated patient recovery by closely monitoring vital signs and addressing any concerns promptly
  • Participated in professional development workshops to stay updated with advancements in surgical technology and techniques
  • Assisted in complex surgical procedures and critical decision making processes, contributing to successful patient outcomes with precise instrument handling

Smile Guide

Smile Direct Club
10.2018 - 02.2020
  • Exceed sales goals using consultative sales talents and effectively explaining product to generate interest
  • Handle various duties, including inventory oversight, tracking monthly/daily/weekly sales, and daily opening and closing procedures
  • Maintain consistent results by averaging within %75 and %95 sales conversion
  • Ensure effective customer communication to maintain customer satisfaction and loyalty
  • Perform an accurate intra-oral procedure with Itero oral scanner technology
  • Professionally use dental knowledge to aid in creating a desired treatment plan for the customer and develop credibility during the medical portion of the appointment
  • Effectively trained team members and on-boarding managers to perform all above daily tasks including software navigation and use of Itero intra-oral scanning technology
  • Traveled to pop-up events and assist in opening new locations around the U.S
  • Successful recorded and reviewed performance evaluations

Photo Sales Associate

Wonders Of Wildlife
06.2018 - 09.2019
  • Present photo package to guests thoroughly and with excitement to sell the product to guest
  • Greet customers with a friendly attitude as well as provide accurate directions and information ensuring that they have a great experience at the attraction
  • Successfully capture photos of guests standing inside a live shark tank while reassuring nervous guests and ensuring animals/guests are not harmed
  • Manage cash registers - performing tasks such as counting money, applying discounts, balancing cash drawers, and making deposits all while protecting assets successfully
  • Careful use of professional digital cameras along with a variety of other photo technology such as go-pros and flash attachments
  • Scan photographs into computers for editing, storage, and electronic transmission
  • Developed promotional displays to effectively showcase seasonal products and increase visibility.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Retail Sales Associate

Springfield Leather Company
02.2018 - 05.2019
  • Recommend, select, and help locate or obtain merchandise to provide the best customer satisfaction
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Describe merchandise and explain proper us, operation, and care of product to customer
  • Watch for and recognize security risks and potential thefts, know how to prevent and handle these situations
  • Implemented promotional displays, increasing product awareness and driving customer interest in seasonal offerings.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

ESL Teacher

Q-Kids English
05.2017 - 02.2018
  • Taught the English language to children ages 3-15 by following a detailed online curriculum including interactive videos, games, quiz-lets, and other activities to keep children involved and focused
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students overall communication skills in English
  • Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates
  • Facilitated small group and individual instruction to maximize student learning
  • Gave one-on-one attention to each student while maintaining overall focus on entire group
  • Maintained a professional and enthusiastic attitude while following a strict schedule to ensure reliability and punctuality at early hours
  • Communicate successfully with parents, students, and coworkers that are not fluent in the English language by kindly overcoming language barriers
  • Promoted physical, mental, and social development by implementing classroom games and exercises in an enthusiastic manor and creating a classroom environment in which children could learn respect for themselves and peers
  • Observed and evaluated student's performance, behavior, social development, and physical health in order to provide necessary specific assistance to each individual student

Production Manager

Flourish Leather Co
11.2015 - 02.2018
  • Create functional and decorative leather jewelry by hand using a variety of techniques, materials, and machines
  • Attend craft shows to market products and expand business opportunity
  • Select materials for use based on strength, color, texture, balance, weight, size, malleability, and other characteristics
  • Develop concepts or creative ideas for new products by sketching or drawing objects to be crafted and develop product packaging, displays, and pricing strategies
  • Research craft trends, venues, and customer buying patterns in order to inspire designs and marketing strategies
  • Closely monitor product inventory regularly to ensure fully stocked materials at all times
  • Train other employees to carry out similar assignments efficiently and safely
  • Operate heavy machinery to craft specific leather jewelry pieces according to each individual customer order in a timely yet safe manner

Dental Assistant

Rodger L Simmons DDS
10.2014 - 11.2015
  • Greet and prepare patient, sterilize and disinfect instruments, set up instrument trays, prepare materials, and assist dentist during dental procedures
  • Taking and develop patient x-rays including local and panoramic views
  • Record all medical/dental histories, vitals signs/symptoms, and treatment information in patient records
  • Provide postoperative instructions prescribed by dentist
  • Assist dentist in management of medical or dental emergencies
  • Instruct patients in oral hygiene and plaque control programs
  • Order and monitor dental supplies and equipment inventory
  • Clean and polish removable appliances after each use
  • Make preliminary impressions for study casts and occlusal registrations for mounting study casts which includes carefully pouring, trimming, and polishing molds
  • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records manually or by computer
  • Fabricate temporary restorations or custom impressions from preliminary impressions
  • Work efficiently alongside receptionist and Dental Hygienists to communicate patient records thoroughly

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2013

Skills

  • Compassionate
  • Detail-oriented
  • Prospecting and networking skills
  • Reliable
  • Proactive
  • Team collaboration
  • Personable
  • Skilled problem solver

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association.
  • Dental Anesthesia Assisting National Certification Exam DAANCE, November2021.
  • CPR/AED Certification.

Timeline

Surgical Assistant

McShane OMS
01.2023 - 10.2024

Waitress/Bartender Shift Manager

Blu DTR
10.2022 - 06.2023

Surgical Assistant

Ozark OMS
09.2020 - 10.2022

Smile Guide

Smile Direct Club
10.2018 - 02.2020

Photo Sales Associate

Wonders Of Wildlife
06.2018 - 09.2019

Retail Sales Associate

Springfield Leather Company
02.2018 - 05.2019

ESL Teacher

Q-Kids English
05.2017 - 02.2018

Production Manager

Flourish Leather Co
11.2015 - 02.2018

Dental Assistant

Rodger L Simmons DDS
10.2014 - 11.2015

High School Diploma -

Penn Foster Career School

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Lilian Durand