Lilian Fernandez
Kissimmee
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
11
11
years of professional experience
Work History
General Manager
McDonald's
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Food & Beverage Supervisor
Delta Marriott Orlando
01.2020 - 06.2022
- Highly motivated and passionate individual with an exceptional employee and guest experience background by providing leadership, coaching, and training to my team to deliver outstanding Quality/Service/Cleanliness (QSC) and customer experience while maximizing short and long-term sales, guest counts and company revenue
- I Cultivated a productive, influential working relationships that resulted in improved business results
- Provide exceptional employee and guest experience
- Achieve desired targets and performance goals
- Able to work independently under little or no supervision
- Train, coach and developed new team members
- Possess efficient time management
- Responsible for Inventory & Scheduling management
- Verified compliance with all labor and employment laws and restaurant policies (e.g., wage & hour, FMLA, ADA, etc.)
- Followed-up on weekly/monthly management development training plans
- Proficient in all Microsoft Applications
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Food & Beverage Supervisor
Holiday Inn Express & Suites Orlando at SeaWorld
01.2017 - 01.2020
- Provided leadership, coaching, and direction to my team through people development and improved operations, to maximize the long-term sales and profit
- Consistently demonstrates the company values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Leadership Team, employees, and Customers
- Create and build a restaurant plan that increases frequency of visits and return customers
- Planned and conducted weekly/ monthly team meetings
- Managing, reporting, and conducting trend analysis on incoming complaints
- Managing and tracking procedures and operations
- Maintaining superior levels of operations, cleanliness, and guest satisfaction
- Completing weekly/ monthly inventory and scheduling management
- Planning, developing, leading, and executing new company initiatives
- Verified compliance with all labor and employment laws and restaurant policies (e.g., wage & hour, FMLA, ADA, etc.)
- Followed-up on weekly/monthly management development training plans
Food & Beverage Attendant
Westgate Vacation Villas Resort & Spa
01.2014 - 01.2017
- Accountable for delivering exceptional guest satisfaction and meeting the company's critical customer standards of Quality, Service, and Cleanliness and food safety
- Deliver exceptional guest experience
- Proactively react to danger zones and guest complaints
- Responsible for weekly/monthly secondary responsibilities
- Follow guest recovery method during every shift
- Meet all assigned daily, weekly, and monthly targets and goals
Education
High School Diploma -
Liceo Superior
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
McDonald's
06.2022 - Current
Food & Beverage Supervisor
Delta Marriott Orlando
01.2020 - 06.2022
Food & Beverage Supervisor
Holiday Inn Express & Suites Orlando at SeaWorld
01.2017 - 01.2020
Food & Beverage Attendant
Westgate Vacation Villas Resort & Spa
01.2014 - 01.2017
High School Diploma -
Liceo Superior
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