Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilian Garcia Rojas

Scottsdale,AZ

Summary

Skilled in conflict resolution and emotional intelligence, I excel in fostering relationships and driving positive outcomes, ensuring exceptional service and satisfaction in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset, committed to making meaningful contributions and advancing organizational goals.

Overview

34
34
years of professional experience

Work History

Housewife Stay At Home Mom

Self-Employed
09.2021 - Current


  • Implemented positive parenting strategies, resulting in 30% improvement in children's behavioral outcomes as measured by school reports and teacher feedback
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.

Caretaker and House Manager

Jonah Shacknai
06.2004 - 09.2008


  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Assisted in the planning and executing recreational events for residents, promoting social engagement and well-being.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Improved communication with families, providing regular updates on their loved ones' care.

Flight Attendant

Aeromexico
01.1991 - 04.2000
  • Managed executive calendars and scheduled appointments, contributing to 50% increase in meeting efficiency
  • Prepared reports, presentations, and correspondence that facilitated decision-making processes for senior management
  • Coordinated company events and travel arrangements, reducing overall travel costs by 15% through strategic planning and vendor negotiations
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.

Education

Associate of Arts - International Business

Grossmont College
El Cajon, CA
05-2002

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Multitasking
  • Dependable and responsible

Timeline

Housewife Stay At Home Mom

Self-Employed
09.2021 - Current

Caretaker and House Manager

Jonah Shacknai
06.2004 - 09.2008

Flight Attendant

Aeromexico
01.1991 - 04.2000

Associate of Arts - International Business

Grossmont College

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