Lilian Gillie
Logan,UT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Busynessmoms
Logan, UT
01.2020 - Current
- Created and managed budgets for operational departments and monitored progress against goals.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Planned and coordinated logistics for large-scale events or conferences.
Education
Associate of Applied Science - Business Administration And Management
BYU Idaho
Idaho City, IDSkills
- Inventory Management
- Customer Service Management
- Employee Development
- Administrative Management
- Schedule Management
- Performance Improvements
- Business Development
- Scheduling
- Operations Management
- Relationship Building
Languages
Portuguese
Professional
Affiliations
- I Love Gardening
Timeline
Manager of Operations
Busynessmoms
01.2020 - Current
Associate of Applied Science - Business Administration And Management
BYU Idaho