Lilian Gloria
Houston,TX
Summary
Proven Nutritionist Consultant with dedicated practice and record of enhancing the health outcomes of vulnerable populations at the City Of Houston Health Department. Excelled in team leadership at Memorial Hermann, boosting productivity through effective collaboration and customer service. Skilled in problem-solving and multitasking, achieving significant improvements in client satisfaction and health metrics.
Overview
35
35
years of professional experience
Work History
Nutritionist Consultant WIC Program
City Of Houston Health Dpt
11.2006 - 01.2024
- Assessed the nutritional needs of vulnerable populations, such as infants, children pregnant and breastfeeding women, and provided nutritional education to grow healthy families.
- Monitored infants and children's development and progress by providing nutrition guide as needed, ensuring optimal health and growth during childhood.
- Conducted nutritional assessments and identified areas for improvement during one on one counseling, resulting in better health outcomes for participants.
Nutrition Service Team Leader
Memorial Hermann Memorial City Medical Center
05.2004 - 11.2006
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
Different Companies
11.1988 - 10.2002
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Psychology II, Biology II, Introduction To Human H
Houston Community College
Houston, TX08.2006
No Degree - Nutrition Sciences
Texas Southern University
Houston, TX08.2004
Bachelor of Science - Nutrition And Dietetic
Universidad Metropolitana
Colombia, SA06.1984
High School Diploma -
Saint Mary School
Barranquilla, Colombia11.1979
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
- Multitasking
Certifications and Trainings
Kevin Mitnick's Cyber Security Awareness \courses: 2018, 2019, 2022, 2023
HEART (Hearing, activating, resourcing and training)- Community health 2022
Intimate partner violence approach for families- 2022, 2023
Reporting suspected child abuse and neglect- 2019
Workplace discrimination and harassment- - 2014
fundamentals of Supervision- 2014
Accident Prevention in the workplace-2009
Public Health accreditation 2014
Principles of lactation management- 2016
Breastfeeding educator certification and principles on lactation- 2021
Building fit families- 2020
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Nutritionist Consultant WIC Program
City Of Houston Health Dpt
11.2006 - 01.2024
Nutrition Service Team Leader
Memorial Hermann Memorial City Medical Center
05.2004 - 11.2006
Customer Service Representative
Different Companies
11.1988 - 10.2002
No Degree - Psychology II, Biology II, Introduction To Human H
Houston Community College
No Degree - Nutrition Sciences
Texas Southern University
Bachelor of Science - Nutrition And Dietetic
Universidad Metropolitana
High School Diploma -
Saint Mary School
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