Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilian Gonsalves

Richardson

Summary

Experienced with coordinating processing activities to ensure smooth operations and efficiency. Utilizes organizational skills and attention to detail to maintain high standards and accuracy. Knowledge of workflow management and procedural compliance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sterile Processing Coordinator

Baylor Univ. Medical Center
04.2018 - Current
  • Streamlined communication channels between departments to reduce processing delays.
  • Monitored compliance with regulatory standards and hospital policies consistently.
  • Mentored junior staff, fostering skill development and promoting best practices in processing tasks.
  • Assisted consumer with inquiries, resolving issues promptly and maintaining customer satisfaction.
  • Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
  • Actively participated in cross-training opportunities to develop a well-rounded understanding of hospital operations and better support various departments.
  • Coordinated with staff and operating room with time readiness of instrumentation, and prevention of contamination during and after sterilization.

Operations Administrator

Willis Towers Watson
09.2015 - 04.2018
  • Administered tasks to colleagues to perform outbound calls to participants for new enrollments into Medicare plans, or inform of re-enrollment opportunity.
  • Responsible for intake and processing of Medicare Enrollments, and ensuring all information and representation was conducted throughout the phone application process.
  • Informed participants of information received in regards to claims submitted, and the status of the claim in process.
  • Proof tasks, documents and assignments before distributing to agents with instructions on correcting forms before final submission to insurance company.
  • Train and mentor agents to ensure that they are in compliance with government and state policies, and help improve overall call performance.

Shift Manager

Burger King
05.2012 - 07.2015
  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained and mentored staff on best practices for efficiency and customer service excellence.
  • Developed and implemented streamlined processes to enhance workflow efficiency and productivity.
  • Managed inventory control, reducing waste through effective stock management techniques.

Education

Roy High School
Roy, UT

Career Diploma - Sterile Processing

Ashworth College
Norcross, GA
04-2020

Skills

  • Computer proficiency
  • Cross-functional support
  • Compliance awareness
  • Workflow coordination
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Reliability
  • Excellent communication
  • Team leadership

Certification

CRCST - HSPA, Formerly known as IAHCSMM

July 2020 to July 2026


CER - HSPA, Formerly known as IAHCSMM

November 2021 to July 2026


CHL - HSPA, Formerly known as IAHCSMM

Currently studying to take exam

Timeline

Sterile Processing Coordinator

Baylor Univ. Medical Center
04.2018 - Current

Operations Administrator

Willis Towers Watson
09.2015 - 04.2018

Shift Manager

Burger King
05.2012 - 07.2015

Roy High School

Career Diploma - Sterile Processing

Ashworth College