Summary
Overview
Work History
Education
Skills
References
Timeline
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LILIAN GONZALEZ

Benton,AR

Summary

Results-driven leadership/training professional with 4 years of experience in managing team members and adhering to company policies. I have a proven track record of increasing team productivity by implementing new methods of training and overseeing the development of team member output. I have strong communication abilities and a passion for delivering impactful results. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Team Leader

Chick-Fil-A
Little Rock, United States
04.2023 - Current
  • Lead a team of employees to ensure that all customer orders are fulfilled accurately and promptly
  • Ensure the highest level of customer service is provided at all times, including resolving any customer complaints or issues
  • Monitor employee performance and provide feedback on areas for improvement
  • Train new employees on proper procedures and protocols
  • Maintain a clean and organized work environment
  • Track sales data and analyze trends to identify opportunities for growth
  • Develop strategies to increase customer satisfaction and loyalty
  • Participate in monthly meetings with management to discuss progress and goals
  • Work closely with other departments to ensure smooth operations.

Learning Ambassador

Amazon
North Little Rock
09.2021 - 03.2023
  • As a Learning Ambassador, I was responsible for explaining new associates' rules and policies when working at an Amazon site
  • Answering questions and guiding new associates in relation to their path
  • Performing daily audits on new hires to check their progress and suggest areas of improvement
  • Identify and report employee misconduct to management
  • In some facilities, Learning Ambassadors may also help in doing direct roles in path such as picking and packing from time to time.

Education

High school or equivalent -

Bryant High School
Little Rock, AR
05.2021

Skills

  • Leadership
  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Sales
  • Hospitality
  • Management
  • Cash Handling
  • Teamwork and Collaboration
  • Staff Training
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Attention to Detail
  • Problem-Solving

References

References available upon request.

Timeline

Team Leader

Chick-Fil-A
04.2023 - Current

Learning Ambassador

Amazon
09.2021 - 03.2023

High school or equivalent -

Bryant High School
LILIAN GONZALEZ