Lilian Gonzalez
Anaheim,CA
Summary
Certified Medical Assistant and seasoned Office Manager with over 20 years of progressive experience in ophthalmology and family eye care. Proven expertise in clinical assistance, surgical scheduling, insurance verification, and comprehensive office administration. Skilled in Electronic Health Records (EHR) management, inventory tracking, and patient communication, with a history of ensuring efficient clinical workflows and exceptional patient care.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager/ Surgery Scheduler
Southern California Brain & Spine
01.2025 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling and appointments for patients, optimizing office calendar usage.
- Oversaw inventory management, maintaining supplies to support office functions effectively.
- Implemented filing system improvements, enhancing document retrieval and organizational efficiency.
- Trained new administrative staff on office procedures and protocols to ensure smooth onboarding.
Office Manager/ Surgery Scheduler
Dr Nahid Hamoui Inc.
01.2018 - 01.2025
- Managed all daily office operations, including patient check-in/check-out and complex surgical scheduling.
- Spearheaded insurance verification processes to ensure accurate and timely coverage for patients.
- Monitored and tracked medical inventory, ensuring optimal stock levels and seamless office functionality.
- Conducted phone consultations and provided comprehensive support to patients, enhancing overall experience.
Eye Technician/ Medical Assistant
Shammas Eye Medical Center
01.2014 - 01.2017
- Performed patient work-ups, including vision fields, refractions for glasses, and chart preparation using Electronic Health Records (EHR).
- Assisted physicians with minor procedures and injections, including Avastin.
- Managed post-operative care and paperwork for cataract surgeries, ensuring smooth transitions for patients.
- Verified insurance and coordinated paperwork for surgical procedures.
Medical Assistant/ HMO Coordinator
Family Eye Medical Group
01.2011 - 01.2014
- Served as HMO Coordinator, managing insurance verification and patient referrals.
- Efficiently scheduled patient appointments and managed patient flow.
- Prepared patient charts and handled check-in and check-out procedures.
- Responded to phone consultations from hospitals on behalf of doctors, ensuring clear communication.
Medical Assistant/ HMO Authorization Coordinator
Retina Vitreous Associates
01.2010 - 01.2011
- Coordinated and submitted referrals to specialists.
- Verified patient insurance coverage.
- Scheduled patient appointments and managed medical supplies.
- Ordered compound medications and eye drops from pharmacies.
Medical Assistant, Surgery Scheduler/ HMO Coordinator
Amarpreet Brar MD
01.2004 - 01.2010
- Served as A Lead, Surgery Scheduler, HMO Coordinator, managing insurance verification, Billing and patient referrals.
- Efficiently scheduled patient appointments and managed patient flow.
- Prepared patient charts and handled check-in and check-out procedures.
- Responded to phone consultations from hospitals on behalf of doctors, ensuring clear communication.
Education
General Classes
Compton College
Compton, CACertified Medical Assistant - undefined
Bryman College
Los Angeles, CASkills
- Clinical: Surgical Assistance, Patient Work-up, Insurance Verification, Avastin Injections, Minor Procedures, Laser Surgery, Eye Numbing/Dilation, Vital Signs
- Administrative: Office Management, Medical Billing and Coding, Patient Scheduling, Insurance Coordination, Inventory Management, Patient Consultations, Appointment Confirmation
- Technical: Electronic Health Records (EHR) Management, Electronic Billing, Medical Equipment Operation (Auto Refraction, OPD, OCT)
- Interpersonal: Patient Advocacy, Team Collaboration, Empathetic Communication, Patient Education, Detail-Oriented, Multitasking
Certification
Certified Medical Assistant (CMA)
Timeline
Office Manager/ Surgery Scheduler
Southern California Brain & Spine
01.2025 - Current
Office Manager/ Surgery Scheduler
Dr Nahid Hamoui Inc.
01.2018 - 01.2025
Eye Technician/ Medical Assistant
Shammas Eye Medical Center
01.2014 - 01.2017
Medical Assistant/ HMO Coordinator
Family Eye Medical Group
01.2011 - 01.2014
Medical Assistant/ HMO Authorization Coordinator
Retina Vitreous Associates
01.2010 - 01.2011
Medical Assistant, Surgery Scheduler/ HMO Coordinator
Amarpreet Brar MD
01.2004 - 01.2010
General Classes
Compton College
Certified Medical Assistant - undefined
Bryman College
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