Lilian Guidice
Lake Wales,FL
Summary
Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Volunteer
Weightlifting Events
Lake Wales, FL
06.2024 - Current
- Coordinated volunteer results, managing participant information for accurate reporting.
- Set up equipment, ensuring adherence to safety protocols to maintain a secure event environment.
- Organized weightlifting competitions, overseeing event logistics and participant coordination.
Customer Service Representative
Twistee Treat
Lake Wales, FL
07.2025 - 08.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer complaints with patience and professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed customer orders efficiently using point-of-sale systems.
- Provided friendly service to enhance overall customer experience consistently.
- Educated customers about promotions and loyalty programs effectively.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with team members to ensure smooth operations during busy hours.
- Monitored inventory levels and reported shortages to management promptly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained cleanliness and organization of service areas during shifts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Lake Wales Senior High School
Lake Wales, FL08-2026
Skills
- Event coordination
- Customer service
- Inventory management
- Safety protocols
- Event setup
- Problem solving
- Documentation and reporting
- Time management
- Team collaboration
- Teamwork and collaboration
- Multitasking and organization
- Coaching and mentoring
- Community engagement
- Food distribution
- Conflict resolution
- Effective communication
- Customer engagement
- Empathy and patience
- Positive attitude
- Florida Driver's license
Certification
- ServSafe Allergens Certification
- ServSafe Food Handler Certification
Languages
English
Professional
Timeline
Customer Service Representative
Twistee Treat
07.2025 - 08.2026
Volunteer
Weightlifting Events
06.2024 - Current
Lake Wales Senior High School