Lilian Indovina
Aurora,CO
Summary
Experienced with patient care and therapeutic interventions in a behavioral health setting. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Demonstrates effective team collaboration and adaptability in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
UCHealth University of Colorado Hospital
11.2024 - Current
- Conducted safety rounds to ensure patient safety
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Performed patient intake and discharge procedures according to internal standards for new admissions.
Leasing Specialist
Highmark Residential
05.2023 - 11.2024
- Distributed and followed up on tenant renewal notices
- Utilized BlueMoon software to generate leases and other legal documents
- Utilized Yardi and Knock to maintain documentation of resident and prospect interactions and files
Leasing Consultant
Bonaventure Property Management Services
09.2022 - 05.2023
- Scheduled appointments to show properties and verified applicant incomes and information before approval
- Spear-headed multi-property takeover projects such as preventative maintenance scheduling, VHDA documentation, and parking auditing.
- Assisted in resident retention event planning
- Assisted in the take-over of two properties and managed a portfolio consisting of 3 buildings and 439 units
Mental Health Technician
Virginia Commonwealth University Health System
04.2019 - 09.2022
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to RN/clinical coordinator.
- Assisted in pre-operative and post-operative ECT assessments and procedures including: IV placement, vital sign monitoring, and post-anesthesia recovery
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.2022
Skills
- Team Collaboration
- Conflict de-escalation
- Patient observation
- Group facilitation
- Crisis intervention
- Safety management
- ADL support
- Conflict resolution
- Behavioral management
- HIPAA requirements
- Trauma-informed care
- Therapeutic communication
Languages
German
Native or Bilingual
Timeline
Behavioral Health Technician
UCHealth University of Colorado Hospital
11.2024 - Current
Leasing Specialist
Highmark Residential
05.2023 - 11.2024
Leasing Consultant
Bonaventure Property Management Services
09.2022 - 05.2023
Mental Health Technician
Virginia Commonwealth University Health System
04.2019 - 09.2022
Bachelor of Science - Psychology
Virginia Commonwealth University
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