Summary
Overview
Work History
Education
Skills
Timeline
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Lilian Kerubo

Fort Cavazos,Texas

Summary

Dynamic professional with a proven track record at Samsung Austin Semiconductor, adept in database management and strengthening stakeholder relationships. Excelled in enhancing brand reputation and streamlining support processes, demonstrating strong organization and strategic communication skills. Skilled in budget tracking and workflow optimization, significantly improving operational efficiency.

Overview

14
14
years of professional experience

Work History

Communications Administrative Assistant

Samsung Austin Semiconductor
01.2023 - Current
  • Prepared for and responded to unforeseen events and challenges.
  • Enhanced reputation and brand to support purpose and ambition.
  • Formulated and communicated new ideas and suggestions that improved overall operation.
  • Strengthened relationships with stakeholders and mobilized support.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed filing system, entered data and completed other clerical tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Customer Support Specialist

Giorgio Armani Beauty
06.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Helped streamline repair processes and update procedures for support action consistency.

Administrative Assistant

Infosys Ltd.
06.2021 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Communications Manager

Shazad Group of Companies
02.2011 - 02.2021
  • Evaluated program effectiveness to determine return on investment.
  • Analyzed market data to inform strategic decisions.
  • Produced internal communications for various projects.
  • Managed communication department's $20000 budget.
  • Developed communications strategies to drive forward progress in public relations.
  • Coordinated advocacy relations meetings and prepared necessary materials in advance.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.

Education

Bachelor of Science - Communication & Public Relations

Moi University
Nairobi, Kenya
02-2014

Associate of Arts - Broadcast Journalism

Kenya Institute of Mass Communication
Nairobi Kenya
05-2010

Skills

  • Budget Tracking
  • Database Maintenance
  • Strong Organization
  • Document Preparation
  • File Management
  • Proofreading
  • Presentation Development
  • Report Generation
  • Workflow Optimization
  • Data Entry
  • Digital Archiving
  • Database Management
  • Certified Microsoft Office Specialist

Timeline

Communications Administrative Assistant

Samsung Austin Semiconductor
01.2023 - Current

Customer Support Specialist

Giorgio Armani Beauty
06.2022 - 12.2022

Administrative Assistant

Infosys Ltd.
06.2021 - 04.2022

Communications Manager

Shazad Group of Companies
02.2011 - 02.2021

Bachelor of Science - Communication & Public Relations

Moi University

Associate of Arts - Broadcast Journalism

Kenya Institute of Mass Communication
Lilian Kerubo