Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Additional Information
Timeline
Generic

Lilian Madrid

Portland,OR

Summary

I am a very quick learner do well with routine work. I am patient and would do better in precision
work rather than rushing for faster results. I am very observant and highly attentive to details,
major or minute.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Floor Staff Member

Regal Cinemas
11.2023 - Current
  • Process freight and maintain stockroom standards.
  • Processing register transactions.
  • Preparation and serving of con cessions.
  • Disinfecting and cleaning of surfaces, floors and cooking appliances.
  • Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
  • Working in collaboration with other team members to improve effectiveness for customers.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • De-escalating conflicts and handling disruptive customers.

Sales Associate

Spirit Halloween LLC
07.2023 - 11.2023
  • Process freight and maintain stockroom standards.
  • Handled arranging layout and taking inventory of products.
  • Assist customers, provide product information, process sales, and verify merchandise is priced and stocked appropriately.
  • Recovering, merchandising, shrink control, and planograms.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

Spencer's Gifts
08.2022 - 01.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Transporting fragile packaged materials on a dolly between store levels.
  • Maintain a safe working environment for myself and others by speaking up about hazards.
  • Recovering, merchandising, shrink control, and planograms.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Processing register transactions.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Cashier

Market Of Choice
02.2021 - 05.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Courtesy Clerk

Market Of Choice
01.2021 - 02.2021
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.

Education

High School Diploma -

Wilson High School
Portland, OR
06.2020

Skills

  • Quick learner
  • Observant
  • Attentive to details
  • Bilingual in Spanish
  • Organized
  • Efficient
  • Strategy based tasks
  • Adaptive
  • Cash handling expertise
  • Patience and Empathy
  • Strong teamwork
  • Store Cleaning
  • Sales proficiency
  • Professional Appearance

Certification

Basic Food Handler's License

  • Certificate ID: 2022o2314164
  • Expiration Date: 09/20/2025


Alcohol Service Permit

  • Permit Number: 5938BA
  • Expiration Date: 03/25/2029



Languages

Spanish
Native or Bilingual

Accomplishments

A Servant of Two Masters - Ashland, Oregon

Southern Oregon University

01/2022 - 03/2022

  • Costume Stock Crew


You Cannot Undo This Action - Portland, Oregon

Wilson High School

01/2020 - 03/2020

  • Stage Build Crew

Additional Information

Victoria Rose Show Horses - Hillsboro, Oregon 10/04/2022 - 12/05/2022

Equine Internship

  • Minimal prior experience in lunging and exercising horses before and after rides.
  • Grooming and maintenance in mane, tails, and hoof picking.
  • Securing and removing crossties for grooming and tack.
  • Knowledge in tacking up English and prior Western tack experience.
  • Moments of supervising students and horses if the instructor needed to step out for any reason.
  • Assisting in setting up and cleaning after jumps, cross-rails, and flatwork.
  • Mucking out and refreshing shavings within horses' pens.
  • Refilling water throughs and occasionally assisting in preparing feed for horses.
  • Leading horses from their pens to the arena and back.
  • Assisting in tidying up during classes in the arena, such as correcting a crooked pole or mucking up after the horse.
  • Putting on and taking off head-collars for lead ropes.
  • Blanketing and removing blankets from the horses.
  • Knowledge of different zones of a riding arena.
  • Able to walk a horse on and off, trotting along with posting.
  • Able to make turns on horseback, and in stopping and reversing a horse.


Palm Valley Animal Society - Edinburg, Texas 05/2012 - 07/2012

Dog Department

  • Walking dogs in facilities premises.
  • Fed dogs and refilled water bowls.
  • Prepared kennels for new dogs.
  • Introduced visitors to the dogs.

Timeline

Floor Staff Member

Regal Cinemas
11.2023 - Current

Sales Associate

Spirit Halloween LLC
07.2023 - 11.2023

Sales Associate

Spencer's Gifts
08.2022 - 01.2023

Cashier

Market Of Choice
02.2021 - 05.2021

Courtesy Clerk

Market Of Choice
01.2021 - 02.2021

High School Diploma -

Wilson High School
Lilian Madrid