Lilian Madrid
Portland,OR
Summary
I am a very quick learner do well with routine work. I am patient and would do better in precision
work rather than rushing for faster results. I am very observant and highly attentive to details,
major or minute.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Staff Member
Regal Cinemas
11.2023 - Current
- Process freight and maintain stockroom standards.
- Processing register transactions.
- Preparation and serving of con cessions.
- Disinfecting and cleaning of surfaces, floors and cooking appliances.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Working in collaboration with other team members to improve effectiveness for customers.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- De-escalating conflicts and handling disruptive customers.
Sales Associate
Spirit Halloween LLC
07.2023 - 11.2023
- Process freight and maintain stockroom standards.
- Handled arranging layout and taking inventory of products.
- Assist customers, provide product information, process sales, and verify merchandise is priced and stocked appropriately.
- Recovering, merchandising, shrink control, and planograms.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Spencer's Gifts
08.2022 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Transporting fragile packaged materials on a dolly between store levels.
- Maintain a safe working environment for myself and others by speaking up about hazards.
- Recovering, merchandising, shrink control, and planograms.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Processing register transactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Cashier
Market Of Choice
02.2021 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Courtesy Clerk
Market Of Choice
01.2021 - 02.2021
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Education
High School Diploma -
Wilson High School
Portland, OR06.2020
Skills
- Quick learner
- Observant
- Attentive to details
- Bilingual in Spanish
- Organized
- Efficient
- Strategy based tasks
- Adaptive
- Cash handling expertise
- Patience and Empathy
- Strong teamwork
- Store Cleaning
- Sales proficiency
- Professional Appearance
Certification
Basic Food Handler's License
- Certificate ID: 2022o2314164
- Expiration Date: 09/20/2025
Alcohol Service Permit
- Permit Number: 5938BA
- Expiration Date: 03/25/2029
Languages
Spanish
Native or Bilingual
Accomplishments
A Servant of Two Masters - Ashland, Oregon
Southern Oregon University
01/2022 - 03/2022
- Costume Stock Crew
You Cannot Undo This Action - Portland, Oregon
Wilson High School
01/2020 - 03/2020
- Stage Build Crew
Additional Information
Victoria Rose Show Horses - Hillsboro, Oregon 10/04/2022 - 12/05/2022
Equine Internship
- Minimal prior experience in lunging and exercising horses before and after rides.
- Grooming and maintenance in mane, tails, and hoof picking.
- Securing and removing crossties for grooming and tack.
- Knowledge in tacking up English and prior Western tack experience.
- Moments of supervising students and horses if the instructor needed to step out for any reason.
- Assisting in setting up and cleaning after jumps, cross-rails, and flatwork.
- Mucking out and refreshing shavings within horses' pens.
- Refilling water throughs and occasionally assisting in preparing feed for horses.
- Leading horses from their pens to the arena and back.
- Assisting in tidying up during classes in the arena, such as correcting a crooked pole or mucking up after the horse.
- Putting on and taking off head-collars for lead ropes.
- Blanketing and removing blankets from the horses.
- Knowledge of different zones of a riding arena.
- Able to walk a horse on and off, trotting along with posting.
- Able to make turns on horseback, and in stopping and reversing a horse.
Palm Valley Animal Society - Edinburg, Texas 05/2012 - 07/2012
Dog Department
- Walking dogs in facilities premises.
- Fed dogs and refilled water bowls.
- Prepared kennels for new dogs.
- Introduced visitors to the dogs.
Timeline
Floor Staff Member
Regal Cinemas
11.2023 - Current
Sales Associate
Spirit Halloween LLC
07.2023 - 11.2023
Sales Associate
Spencer's Gifts
08.2022 - 01.2023
Cashier
Market Of Choice
02.2021 - 05.2021
Courtesy Clerk
Market Of Choice
01.2021 - 02.2021
High School Diploma -
Wilson High School