Summary
Overview
Work History
Education
Skills
Clearance
Timeline
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Lilian Magana

Gaithersburg,MD

Summary

A highly organized and detail-oriented with over 18 years of experience providing customer service, clerical tasks, including the knowledge and ability to use various digital tools and technologies to complete job tasks efficiently and effectively.

Overview

17
17
years of professional experience

Work History

Principal Administrative Aide

Montgomery County HHS
03.2016 - Current
  • Respond to inquiries from clients and explain procedures regarding processes and requirements, to assist them in utilizing Medicaid services.
  • Perform data entry into County database EICM and keep spreadsheets updated.
  • Create and maintain databases to track and record customer data.
  • Provide customer service when addressing inquiries from clients both internally and externally.
  • Streamline administrative processes by implementing efficient organizational systems and procedures.
  • Provide general administrative support to the ACCU.
  • Answer inquiries from the public for information and referral purposes.
  • Contribute to grant writing efforts that resulted in increased funding for organizational programs and initiatives.
  • Created an electronic version of Prenatal packet for our clients.
  • Serve as the backup to the Office Services Coordinator with day-to-day clerical duties.
  • Plan and carries out routine assignments and take initiative to determine the sequence of work, obtain necessary data and select appropriate methods.
  • Receive and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.

Security Analyst

Westat
03.2007 - 02.2016
  • Process Background and credit checks to include a review of existing clearances on file; preparation of Federal and non-Federal background screening packets for distribution to personnel; process returned background screening packets, including coordination with staff/contractors for corrections and completion; submission of completed packets to appropriate government agencies or vendors for screening
  • Process proper documentation to obtain new industrial security clearance, through the electronic questionnaire for investigation processing (e-Qip)
  • Submit a request for screening to the vendor; routinely screen database and files and follow up on suspense and expiration dates
  • Assist individuals with background screening queries; provide input to the Background Screening Unit supervisor for corrections/improvements to forms and processes
  • Maintain Security Database and hard copy files, including review of personnel security files for completeness of documentation, recording personnel security data in the Security Database, and preparation and distribution of screening status reports to the project as requested
  • Data entry and verification of information to be updated in the system
  • Respond to Vendor's inquiries related to the background screenings
  • Answer incoming calls and other phone correspondence, along with other clerical duties such as photocopying, faxing, and filing.

Education

Bachelor in Law And Social Sciences -

University of El Salvador
01.2003

Skills

  • Bilingual: fluent in English and Spanish, written and spoken
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Office 365, EICM,MMIS,Adobe Acrobat, LexisNexis
  • Adult and Pediatric First Aid/CPR/AED Certification
  • Ability to work with a diverse population
  • EICM Super User
  • Quickly assimilate new concepts, eager to meet challenges, aptitude, and flexibility necessary to master applicable databases employed by the government
  • Quick learner
  • Detail oriented
  • Strong computer Skills ( Operating Systems, Spreadsheets, presentation, email communication ,some hardware knowledge)

Clearance

Public Trust Clearance

Timeline

Principal Administrative Aide

Montgomery County HHS
03.2016 - Current

Security Analyst

Westat
03.2007 - 02.2016

Bachelor in Law And Social Sciences -

University of El Salvador

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Lilian Magana