Lilian Martinez

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

*Close Pool and Sun Deck at 10 pm. * Walk all floors and the outside of the building every hour. * Check every floor and make sure there is no loud music after 10pm.

*Assisting students with anything they need.

• Assisted clients in understanding policy options and coverage details.
• Processed new insurance applications and renewals efficiently.
• Resolved client inquiries and concerns with professionalism and accuracy.
• Conducted market research to identify competitive insurance products.

• Supervised daily operations, ensuring efficient service and adherence to quality standards.
• Trained and mentored new staff on service protocols and customer engagement techniques.
• Coordinated staff schedules to optimize coverage during peak dining hours.
• Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.