Lilian Mungai
Lakewood,Washington
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Evergreen Manor
07.2023 - Current
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Monitored clients' overall health and well-being and noted significant changes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted patients with self-administered medications.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Completed regular check-ins and progress report for each client.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Caregiver
Citrine Palace
12.2022 - 06.2023
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Monitored clients' overall health and well-being and noted significant changes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted patients with self-administered medications.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Completed regular check-ins and progress report for each client.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Operations Manager
Nairobi Executive Apartments Hotel
10.2017 - 10.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Partnered with vendors and suppliers to effectively manage and budget.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Patient Service Representative
Aga Khan University Hospital
03.2012 - 03.2017
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - HCA
Brilliant Concept
Lakewood, WA05.2023
Associate of Business Administration -
Webbs Institute of Studies
Nairobi, Kenya10.2011
Skills
- Direct Care Aide (DCA)
- Problem Identification
- Light Cleaning
- Problem-Solving
- Flexible schedule and availability
- Hoyer Lifting Equipment
- Word Processing
- Behavioral Management
- Service Documentation
- Communication Assistance
- Certified in CPR/AED
- Meal Preparation
- Verbal and written communication skills
- Client Transportation
- Personal Care Aide
- Dependable and Responsible
- Multitasking and Organization
- Supportive Personality
- Medication Administration
- Medical Records Management
- Decision-Making
- Emergency Response
- Bedside Care
- CPR Certification
- Respectful and Compassionate
- Transportation Services
Certification
- Licensed HCA
- CPR
Languages
Swahili
Full Professional
Timeline
Caregiver
Evergreen Manor
07.2023 - Current
Caregiver
Citrine Palace
12.2022 - 06.2023
Operations Manager
Nairobi Executive Apartments Hotel
10.2017 - 10.2022
Patient Service Representative
Aga Khan University Hospital
03.2012 - 03.2017
No Degree - HCA
Brilliant Concept
Associate of Business Administration -
Webbs Institute of Studies