Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LILIAN MUTALI

Summerville,South Carolina

Summary

Driven and meticulous professional with experience at SUPERMUM ULTIMATE CAKES, excelling in customer service and bakery operations. Demonstrated expertise in product restocking and exceptional time management skills. Proven track record of enhancing customer satisfaction through expert product recommendations and efficient payment processing. Committed to maintaining high standards of cleanliness and organization, ensuring a welcoming environment for all patrons.

Overview

6
6
years of professional experience

Work History

PART TIME CASHIER

WESTERN CAKE PALACE
KAKAMEGA, KENYA
09.2021 - 11.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Offered customers carry-out service at completion of transaction.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.

Bakery Worker

SUPERMUM ULTIMATE CAKES
KAKAMEGA, KENYA
09.2018 - 11.2024
  • Prepared merchandise for purchase or rental.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Placed special orders or called other stores to find desired items.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Cleaned baking equipment, utensils, and work areas according to hygiene standards.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
  • Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Offered product recommendations and provided information on bakery items to customers.
  • Assisted customers with their orders providing advice on different types of pastries available.
  • Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.

Education

Bachelor of Science - MATHEMATICS

MOI UNIVERSITY
KENYA
12-2008

High School Diploma -

LUGULU GIRLS HIGH SCHOOL
KENYA
12-1997

Skills

  • Product restocking
  • Drawer balancing
  • Returns processing
  • Payment processing
  • Order verification
  • Team collaboration
  • Issue resolution
  • Time management skills
  • Product recommendations
  • Cash handling
  • Work ethic and integrity
  • Hospitality and accommodation
  • Upselling techniques
  • Cleaning and sanitizing

Languages

English
Professional
Swahili
Professional

Timeline

PART TIME CASHIER

WESTERN CAKE PALACE
09.2021 - 11.2024

Bakery Worker

SUPERMUM ULTIMATE CAKES
09.2018 - 11.2024

Bachelor of Science - MATHEMATICS

MOI UNIVERSITY

High School Diploma -

LUGULU GIRLS HIGH SCHOOL

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LILIAN MUTALI