Lilian Nyaruba
LAS VEGAS,NEVADA
Summary
Professional with expertise in child and youth social work, equipped to drive impactful change and support. Adept in crisis intervention, case management, and advocacy, ensuring safety and well-being of young individuals. Strong collaborator, adaptable to evolving situations, and steadfast in delivering positive outcomes. Reliable, empathetic, and skilled in fostering supportive environments.
Overview
2026
2026
years of professional experience
Work History
Social worker – Child and youth
- Administered conflict resolution strategies to help families resolve disputes
- Developed treatment and casework programs for an average of 30 children each month
- Completed intake assessments with patients and drafted community re-entry plans following treatment
- Wrote daily reports and case summaries and compiled work records, including required statistics
- Managed caseload of 25 families and children in the child welfare system
- Promoted integrations of services for clients, including behavioral health care and long term services to enhance continuity care
Case Manager assistance
YMCA
- Streamlined case management procedures using Agile methodologies, increasing team efficiency by 30%
- Pioneered a unique case documentation system using Jira, reducing average case resolution time by 25%
- Led a special project to optimize internal communication networks, thereby reducing communication-related errors by 40%
- Assessed needs and provided support to 50+ cases, ensuring 97% client satisfaction rate
- Leveraged data analysis tools to analyze case trends, and identified key areas for process improvement that saved 10 hours per week
- Implemented individualized plan of care for 30+ patients, improving quality of care by 20%
- Used Salesforce to manage patient files, enhancing data retrieval efficiency by 33%
- Advocated for and connected clients to resources, contributing to a 40% increase in community resource utilization
Volunteer
Tanzania Red Cross
- Represented organization positively and professionally while providing community with much-needed services.
- Assisted with special events and programs.
Intern
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Supported customer service improvements with detailed feedback analysis.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Pharmacy technician
Walgreen retail store
01.2023 - Current
- Preparing new prescription and refill requests for patients
- Dispensing medication to patients per the prescription, or provider’s orders
- Packing and labeling a prescribed medication
- Processing insurance claims
- Tracking inventory
- Preparing compounded medications using sterile and non-sterile processes
- Filling automated dispensing machines
- Repackaging of bulk medication
Customer Service Agent
Spirit Airline
01.2021 - 01.2024
- Company Overview: Las Vegas, NV
- Supported a large volume of customers with a positive attitude and focus on customer satisfaction
- Entered customer data into a customized computer system with documents, organized client records
- Assisted passengers at the ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources
- Resolved customer issues by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
- Identify and assess customer’s needs and achieve satisfaction
- Las Vegas, NV
Social Services Assistant
Tanzania Red Cross
01.2018 - 04.2020
- Provided direct support in managing 300+ cases, contributing to 90% case closure rate
- Collaborated with multi-disciplinary teams to develop strategic case intervention plans
- Conduct regular follow-ups, contributing to 80% success rate in retaining clients
Education
Bachelor of Science - Business Analysis
National University
California City, CA05-2024
Skills
- Professional boundaries
- Parenting skills education
- Collaborative Problem-solving
- Substance abuse awareness
- Mental health assessment
- Child development
- Multicultural competence
- Self-care strategies
- Child welfare services/case management system (CWS/CMS)
Timeline
Pharmacy technician
Walgreen retail store
01.2023 - Current
Customer Service Agent
Spirit Airline
01.2021 - 01.2024
Social Services Assistant
Tanzania Red Cross
01.2018 - 04.2020
Social worker – Child and youth
Case Manager assistance
YMCA
Volunteer
Tanzania Red Cross
Intern
Bachelor of Science - Business Analysis
National University
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