Lilian Pizani

Project Coordination

• Contributed to the development of the Customer Service (Student) area within the marketing department.
• Planned new projects for Finance, Academic, and Student Services (Backoffice) areas, developed assignments for each team member, timetables, and monitored progress from initiation to project completion.
• Applied critical judgment and data analysis to assess student needs, translating them into new projects while considering scope, budget, and expected acceptance.
• Utilized task management tools with color-coded alerts for deadlines, priority levels, and escalation impacts, ensuring on-time deliveries, identifying rescheduling needs, and making budget adjustments.
• Validated and approved project scope and budget, resolving complex issues in collaboration with management and the board.
• Developed and maintained project documentation and reports aligned with organizational standards.

Cross-Functional Collaboration

• Led financial projects focused on mapping, critically analyzing, and automating student financial services in universities.
• Created functional specifications, designed layouts, and conducted user acceptance testing with IT to ensure tasks were completed according to the project timeline.
• Delivered training through e-Learning, in-person sessions, and internal TV broadcasts.
• Launched a performance dashboard to monitor both automated and manual student services.

Reporting & Analytics

• Managed and distributed monthly service performance indicators across regional branches, providing critical analysis and insights to drive necessary actions.
• Prepared executive presentations outlining project status, key milestones, risks, and overall outcomes.

Initial Position: Senior Process Analyst

• Mapped, optimized, and automated internal financial processes related to accounts receivable.
• Conducted job description reviews to enhance productivity and process security.
• Developed and published standard operating procedures.
• Supported internal and external audits.

Position: Financial Coordinator

• Redesigned accounts payable processes and corrected inefficiencies leading to financial and performance losses.
• Managed cash flow analysis to optimize supplier payments and monitored delinquency and legal cases monthly.
• Integrated accounts payable routines with financial close procedures.
• Implemented system improvements in the Âncora ERP.
• Led recruitment, selection, and training initiatives.

Initial Position: Senior Auditor

• Implemented process documentation and workflow mapping programs.
• Conducted internal control assessments for partners and sugarcane suppliers.atives

• Audited processes across the company's retail stores nationwide in Brazil – including retail, truck centers, and refurbishment (cash, credit, collections, inventory, sales, taxes, and personnel) – in accordance with company standards, focusing on prevention, correction, and fraud detection.
• Analyzed store economic performance using benchmarking to assess expenses, productivity, and financial results, proposing efficiency improvements.
• Developed key performance indicators (KPIs) for remote store monitoring and proactive decision-making.

• Participated in financial statement audits for companies in various industries, including manufacturing, retail, dealerships, food, and fertilizers
• Conducted internal control audits based on the COSO framework, focusing on inventory management, fixed assets, revenue, treasury, expenditures, and payroll