CONSUELO LILIAN REID

• Assisted in maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
Verified visitors' identification cards before allowing access to the building.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
• Monitored reception area to provide a consistently safe, hazard-free environment for the company badge system to create badges for Visitors.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Support and retention.the the
• Oversaw daily front desk operations, ensuring adherence to company policies and procedures.
• I resolved guest issues quickly, resulting in positive feedback and return visits.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Maintained clean and organized front desk areas to uphold a polished company image.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Facilitated welcoming environment, greeting guests upon arrival.
• Managed inventory of front desk supplies, keeping essential items well-stocked.
• Monitored lobby area for cleanliness and comfort, ensuring a positive first impression.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

• Directed operational strategy to enhance efficiency and productivity across all departments.
• Spearheaded financial planning, budgeting, and forecasting for sustained business growth.
• Cultivated partnerships with key stakeholders to drive strategic initiatives and expand market presence.
• Implemented performance metrics to evaluate team effectiveness and improve service delivery standards.
• Analyzed market trends and competitive landscape to inform strategic decision-making processes.
• Negotiated high-value contracts with clients, securing profitable partnerships for the company.
• Established and implemented business procedures and process improvements.
• Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
• Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.