Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lilian Reyes

West Palm Beach,FL

Summary

Patient Behavior Technician with experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Paradise Behavior
08.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Study Coordinator

Finlay Medical Research
04.2022 - 08.2023
  • Kept patient care protocols and clinical trial operations in compliance.
  • Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
  • Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
  • Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
  • Gathered and reviewed study data.
  • Conducted screening interviews to determine eligibility of possible subjects.
  • Monitored subject enrollment and tracked dropout details.
  • Educated participants on studies and anticipated outcomes.
  • Took vital signs and collected medical histories as part of study protocols.
  • Placed orders for medications to be used in studies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
  • Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.

Medical Assistant

Centro Médico Latinoamericano
05.2021 - 05.2022
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Referral Coordinator

Centro Médico Latinoamericano
05.2021 - 05.2022
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Assisted referred patients in filling out applications and insurance forms.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
  • Developed productive working relationships with numerous insurance company representatives.
  • Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
  • Prepared reports to provide responses to specific problems.
  • Collected and analyzed referral data and tallied number of referrals.
  • Communicated with patients with compassion while keeping medical information private.
  • Recruited, hired and trained new medical and facility staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Assistant Store Manager

Family Dollar
11.2019 - 05.2021
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Cashier

Dunkin' Donuts
08.2018 - 11.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Home Health Aide

Better At Home, LLC
03.2018 - 08.2018
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented care provided and submitted notes to supervisor.
  • Managed patient transportation and appointment scheduling.
  • Tracked and reported clients' progress based on observations and conversations.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Checked patients' pulse, temperature and respiration.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Planned optimal meals based on established nutritional plans.
  • Provided patients and families with emotional support and instruction.
  • Assisted clients with proper exercises and rehabilitation.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Administered prescribed medications under direction from physician.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Cared for disabled children or children with sick or disabled parents.

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL

High School Diploma -

Goliath Academy
West Palm Beach, FL
05.2016

Skills

  • Scheduling Proficiency
  • Meeting Coordination
  • Case Report Management
  • Schedule Coordination
  • Documentation Management
  • Records Maintenance
  • Phlebotomy
  • Report Preparation
  • Specimen Handling
  • Protocol Development
  • Documentation Requirements
  • Laboratory Results Management
  • Medication Dispensing
  • Research Experience
  • Database Organization
  • Dispensing Oversight
  • Enrollment Coordination
  • Quality Assurance
  • Records Management
  • Protocol Review
  • Trial Oversight
  • Data Analysis

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Certification

  • Registered Behavior Technician (RBT)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Registered Behavior Technician

Paradise Behavior
08.2023 - Current

Study Coordinator

Finlay Medical Research
04.2022 - 08.2023

Medical Assistant

Centro Médico Latinoamericano
05.2021 - 05.2022

Referral Coordinator

Centro Médico Latinoamericano
05.2021 - 05.2022

Assistant Store Manager

Family Dollar
11.2019 - 05.2021

Cashier

Dunkin' Donuts
08.2018 - 11.2019

Home Health Aide

Better At Home, LLC
03.2018 - 08.2018

Associate of Arts -

Palm Beach State College

High School Diploma -

Goliath Academy

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Lilian Reyes