Lilian Rivera
Bakersfield,CA
Summary
Results-driven Operations and Leadership professional with experience in high-paced environments, including Amazon logistics and university facility management. Proven ability to lead teams of up to 200 employees, optimize workflow efficiency, and drive performance metrics. Strong background in safety compliance, process improvement, and customer service excellence. Adept at data-driven decision-making, employee development, and cross-functional collaboration. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilities and Member Services Coordinator
California State University, Bakersfield
11.2021 - Current
- Counsel student staff members on career-related skills, interpersonal communication, leadership and supervision skills and other aspects of personal and professional development
- Work collaboratively with students, campus departments, and the SRC Advisory Committee in the development and implementation of fitness and sports programs, facilities and services, safety and security, assessment and outcomes, and outreach to campus
- Assist and participate in the recruitment, hiring, orientation, training, development, supervision, mentoring and recognition of 80+ SRC staff
- Provide direct supervision to 12 managers and 25-30 SRC staff members
- Provide positive daily interaction with many of the 1000+ daily CSU Bakersfield students, faculty/staff, and community participants
- Work with the Leadership Team in providing comprehensive policies and procedures to ensure secure recreational facilities, appropriate event set-up and take-down and safety preparedness
- Ensure door alarm, CCTV, key control, radio communications, and all other related software and hardware systems are efficient, effective, and maintained in optimal working condition
- Supervise and coordinate the management of lost and found property
- Participate in risk management and provide leadership in the implementation of staff safety training and preparedness evaluation
- Review, investigate and/or direct investigations of all submitted department incident reports
- Review all submitted and documented department injury reports
- Serve on the Emergency Operations Team
- Serve as the Building Marshall for the department
- Responsible for coordinating emergency response activities, including emergencies involving medical situations, hazardous materials, and natural disasters
- Oversee asset management of all SRC equipment and capital items
- Work with the Leadership Team in providing comprehensive policies and procedures to ensure properly maintained equipment and facilities
- Provide direction and oversight to 3 full-time custodial staff regarding daily shift responsibilities and react to the needs of the facility to ensure cleanliness and a positive presentation of all SRC facilities
- Refer and track maintenance issues requiring specialized skills to Facilities Management or external vendors
- Develop and administer a schedule of routine maintenance for all equipment, building finishes and systems
- Coordinate with Campus Recreation staff and Facilities Management in Planning and scheduling of recurring and special projects related to the facility
- Track all work orders, purchases, and maintenance to all custodial, event, fitness, and facility equipment and fixtures
- Ensure front line staff always provides quality customer service at the Recreation Center front desk
- Direct the planning, coordination, and assessment of comprehensive front-line services program and staff, including facility access control, member services, and pro shop
- Conduct staff training for front line staff, to include customer service training, membership sales training, and overall knowledge of all SRC programs and activities
- Ensure that members are appropriately informed of upcoming events, maintenance closures, facility improvements, etc
- Oversee all membership documents, waiver management, and ensure that membership registration procedures, equipment checkout, and towel/locker services are efficient
- Collect data on program sales, participation levels, and statistics on daily usage
- Respond directly to participant/customer concerns and challenges
- Respond directly to any injury or incident reports reported by staff members
- Collaborate with marketing staff to set goals for membership outreach and promotion
- Conduct regular walk-throughs and reviews of facilities and develop facility checklists for student staff
- Assist in ensuring that all staff members are current in appropriate certifications (safety, blood-borne apical & cleaning supplies, etc.)
- Review, document, and track all injury and incident reports
- Assist in establishing SRC priorities and develop an annual budget to reflect these priorities
- Monitor line-item budget for assigned program areas
- Monitor facility work orders to ensure work is completed, payments processed, and proper charges are documented
- Set fiscal goals for pro shop sales, membership sales, day pass sales, and sponsored guest sales
- Participate in strategic planning, goal setting, staff learning outcomes, and assessment
- Engage in professional development to maintain progressive and innovative systems/services as they relate to recreation programming and staff development
- Process and approve monthly time sheets for a team of 12 managers and 25-30 staff members, ensuring accurate recording of work hours and compliance with California State Labor Laws and company policies
- Prepare quarterly and annual reports for each program area
- Assist in the development and implementation of program policies and procedures consistent with CSU system and NIRSA guidelines
- Serve as liaison to various campus offices and departments as they relate to assigned program areas
- Represent the SRC on selected University and community committees, boards, and task forces
- Remain informed and current on all pertinent matters including all campus CSU Auxiliary policies and procedures
Area Operations Manager II
Amazon
04.2021 - 11.2021
- Motivated, mentored, led, developed, and coached a team of 70 to 200 employees
- Engaged team during a shift to maintain the highest levels of safety, quality, attendance, performance, and engagement
- Built and executed productivity plans by reviewing work forecasts, budgets, determined productivity requirements, and partnered with management to balance labor
- Provided my employees with tools needed for success as well as keenly drove productivity and efficiency through data-driven decisions and analytical problem-solving
- Communicated, reviewed, and tracked work orders
- Planned, organized, and supervised work programs that optimized the use of staff
- Supported all safety programs and OSHA compliance to ensure a safe work environment for all employees
- Conducted safety trainings for all employees
- Developed performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Partnered with management team to establish and maintain quality control standards
- Provided and coordinated staff trainings before and during shifts
- Proactively identified and led process improvement initiatives
- Communicated policies to employees and functioned as the primary information source for the team, maintained compliance and consistency as well as take corrective action when needed
- Ensured procedures were followed for building security and product loss prevention
- Created, managed, and supported recognition as well as communicated programs
Graduate Assistant – Facilities & Event Operations – Athletics
California State University, Bakersfield
10.2018 - 05.2020
- Assisted Internal Facilities and Events Coordinator
- Hired, supervised, trained, led, evaluated, and scheduled student workers
- Developed, planned, and implemented events, programs, meetings, and activities within area of responsibility
- Delegated authority to assume full responsibility for Facilities and Event Operations in the absence of the Internal Facilities and Events Coordinator
- Submitted, tracked, and followed up on work orders
- Reviewed, monitored, and evaluated workflow products, methods, and procedures
- Performed a variety of administrative duties of moderate complexity related to game day operations, and ensured an exceptional game day experience for athletes, coaches, officials, and patrons at CSU Bakersfield athletic events
- Approved time issued by student assistants prior to payment services
- Assisted the Senior Associate Director of Athletics to ensure quality execution of sponsor and donor activities
- Met regularly with Director of Facilities and Game Day operations to monitor game day personnel budget
- Met regularly with all coaches to confirm or plan for practice times and game day needs
- Monitored game day operations budget to assure no overages
- Scheduled facilities for athletic events and conducted regular inspections of facilities and equipment to ensure safety
- Reserved athletic departmental spaces for various programs using the campus software system (25 live)
- Coordinated game management operations for all home athletic events to include men’s and women’s basketball, women’s indoor volleyball, women’s beach volleyball, men’s and women’s soccer, wrestling, baseball, and softball
- Assisted with the development, implementation, and evaluation of emergency action plan
- Responsible for crowd control, including serving as liaison to other departments assisting and external vendors
- Monitored and secured venues following home events and coordinated facility events
Sports Venues & Event Operations Intern – Recreation
University of California, Los Angeles
06.2019 - 08.2019
- Assisted with managing day to day operations at Pauley Pavilion, Los Angeles Tennis Center, and Drake Stadium
- Assisted event management with Angel City Games, Fellowship of Christian Athletes Sports Camps, Monster Energy $50k Charity Challenge Basketball Game, and FC Bayern Munich Training Camp
- Conducted walk throughs of facilities, ensuring all facilities were in optimal working order making them safe and playable
- Submitted, tracked, followed up, and communicated worked orders
- Scheduled facilities for UCLA Rec activities and conducted regular inspections of facilities and equipment to ensure safety
- Scheduled and supervised student staff during their shifts for general maintenance of facilities, event set-ups, and take downs
- Assisted with planning, implementation, and completion stages of events
- Monitored event logistics and progress, and for event evaluation
- Provided on-site supervision and management of assigned events
- Worked on scheduling system, EMS, to assist with reservation requests, and scheduling
- Created training videos for new student staff on how to properly and safely perform various jobs
Education
Master of Public Administration -
California State University of Bakersfield
Bakersfield, CA05.2020
Bachelor of Science - Kinesiology, concentration in exercise science
California State University of Bakersfield
Bakersfield, CA05.2017
Skills
- Event coordination
- Staff supervision
- Safety training
- Data analysis
- Emergency response
- Budget monitoring
- Business development
- Process improvement
Certification
- American Red Cross Adult and Pediatric First Aid, CPR, and AED, 04/2024, 04/2026
- American Red Cross Adult and Pediatric First Aid, CPR, and AED Instructor, 10/2024, 10/2026
- ICS 100 - Introduction to Incident Command, 10/2023
- IS 230 – Fundamentals of Emergency Management, 08/2018
- IS 244 – Developing and Managing Volunteers, 11/2018
- IS 331 – Introduction to Radiological Emergency Preparedness Exercise Evaluation, 11/2018
- IS 700 – An Introduction to the National Incident Management System, 09/2018
- IS 800 – National Response Framework, An Introduction, 09/2018
- Six Sigma White Belt Certification, 08/2018
Timeline
Facilities and Member Services Coordinator
California State University, Bakersfield
11.2021 - Current
Area Operations Manager II
Amazon
04.2021 - 11.2021
Sports Venues & Event Operations Intern – Recreation
University of California, Los Angeles
06.2019 - 08.2019
Graduate Assistant – Facilities & Event Operations – Athletics
California State University, Bakersfield
10.2018 - 05.2020
Master of Public Administration -
California State University of Bakersfield
Bachelor of Science - Kinesiology, concentration in exercise science
California State University of Bakersfield
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