Lilian Rodriguez
1085 Tasman Dr,CA
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Administrator
Lowes Home Improvment
02.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Pro Services Specialist
Lowes Home Improvment
07.2014 - 02.2022
- Collaborated with sales team to develop targeted marketing strategies that drove revenue growth for the company.
- Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
- Evaluated current industry trends and competitor offerings to remain knowledgeable about best practices within the field of pro services specialization.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
- Streamlined internal processes for increased efficiency in handling client requests and project management.
- Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
Customer Service Representative
Lowes Home Improvment
03.2011 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teller Supervisor
World Savings Bank
01.2009 - 11.2010
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
Receptionist Administrator
Wolfe Engineering Inc.
06.2005 - 12.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
Education
Associate of Arts - Business Administration
HEALD
Milpitas, CA05.2010
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- Team Building and Leadership
- Office Management
- Personable and Approachable
- Document Management
- Staff Management
- Schedule Coordination
- Work Planning and Prioritization
- Employee Supervision
- Deadline Adherence
- New Hire Onboarding
Languages
Spanish
Native or Bilingual
Timeline
Administrator
Lowes Home Improvment
02.2022 - Current
Pro Services Specialist
Lowes Home Improvment
07.2014 - 02.2022
Customer Service Representative
Lowes Home Improvment
03.2011 - 07.2014
Teller Supervisor
World Savings Bank
01.2009 - 11.2010
Receptionist Administrator
Wolfe Engineering Inc.
06.2005 - 12.2008
Associate of Arts - Business Administration
HEALD
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