Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lilian Santiago

Tampa,FL

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Clinical Care Medical Centers
04.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Tampa Family Health Centers
  • Answer multi-line phones and either direct caller to appropriate party or handle caller’s needs yourself
  • Record patient’s medical history, vital statistics, or information such as test results in medical records
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Prepare treatment rooms for patient examinations, keeping rooms neat and clean
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Prepare and administer medications as directed by physician
  • Authorize drugs refills and provide prescription information to pharmacies
  • Show patients to examination rooms and prepare them for physician
  • Explain treatment procedures, medications, diets, or physicians’ instructions to patients
  • Help physician examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
  • Perform routine laboratory test and sample analyses
  • Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing
  • Contact medical facilities or departments to schedule patients for tests or admission
  • Schedule appointments for patients
  • Inventory and order medical, lab, or office supplies or equipment
  • Match laboratory requisition forms to specimen tubes
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
  • Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies
  • Draw blood from capillaries by dermal puncture, such as heel or finger stick methods
  • Enter patient, specimen, insurance, or billing information into computer
  • Collect fluid or tissue samples, using appropriate collection procedures
  • Transport specimens or fluid samples from collection sites to laboratories
  • Process blood or other fluids samples for further analysis by other medical professionals
  • Provide sample analysis results to physician to assist diagnosis
  • Conduct hemoglobin test to ensure donor iron levels are normal
  • Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.

Customer Service

Fresco y Mas
01.2020
  • Reorganizes work area for expediting customer’s needs
  • Prioritized and anticipates customer’s need and wants
  • Tally up total cost of good and service using optical price scanners
  • Follow company policy to process and record returns and exchanges.

Office Clerk / Customer Service

Lobo Tires Services
01.2018 - 01.2019
  • Overhauled order and inventory guides tire service program.

Education

Bachelor Of Science - Nursing

EDP University of Puerto Rico
Hato Rey, PR
08.2024

Certified Medical Assistant Diploma -

Aguilas International Technical Institute
Tampa, FL
12.2020

EKG Technician -

Aguilas International Technical Institute
Tampa, FL
11.2020

Phlebotomy Technician -

Aguilas Internatinal Técnicas Institute
Tampa, FL
11.2020

Skills

  • Taking Patients Vitals
  • Patient Scheduling
  • Injection Administration
  • HIPAA Compliance
  • Experienced with Microsoft Office
  • Rapid Strep Testing
  • Operating EKG Equipment
  • Telecommunication skills
  • Solid work ethic-self-motivated, proactive, enthusiastic, active-learner, strong interpersonal skills, team-focused
  • Bilingual
  • Active and fast learner
  • Able to work in fast-paced environment

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Medical Assistant

Clinical Care Medical Centers
04.2021 - Current

Customer Service

Fresco y Mas
01.2020

Office Clerk / Customer Service

Lobo Tires Services
01.2018 - 01.2019

Tampa Family Health Centers

Bachelor Of Science - Nursing

EDP University of Puerto Rico

Certified Medical Assistant Diploma -

Aguilas International Technical Institute

EKG Technician -

Aguilas International Technical Institute

Phlebotomy Technician -

Aguilas Internatinal Técnicas Institute

Similar Profiles

CREATE PROFILE
Lilian Santiago