LILIAN S. CRUZ
Putnam Valley,USA
Summary
Strategic HR leader with extensive experience in developing and leading HR frameworks for various organizations. Proven track record in employee relations, performance management, and benefits administration. Adept at building strong cross-functional relationships to drive strategic initiatives. Committed to fostering effective HR operations and compliance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Account Manager
COADVANTAGE-PEO
02.2016 - Current
- Human Resources Business Partner with a focus on support and change implementation to book of business consisting of over 90 individual clients and their employees
- Strategic partner and consultant, providing comprehensive HR guidance and advice to client leadership
- Provide consultation, training, and technical assistance to management on recruiting processes
- Counsel and advise management and staff related to performance management, employee relations, engagement, workforce management, and succession planning
- Ensure timely and effective deployment of corporate strategies/initiatives within reach to ensure expectations, goals, and objectives are met.
Director of Human Resources
FLORIDA HOUSE EXPERIENCE
Deerfield Beach, FL
01.2015 - 01.2016
- Ensured that recruitment, screening, pre-employment processing, and on-boarding were completed in compliance with organizational policy
- Performed payroll and benefits administration in accordance with company policies for employees; ensured compliance with all laws and regulations related to benefits
- Oversaw employee training and development and served as an internal consultant
- Ensured effective HR service systems and delivery at multiple levels using appropriate measuring and metrics for evaluation
- Developed and delivered training and other capacity-building efforts
- Served as a strategic partner providing individual HR support and advice to leadership and staff
- Confirmed salary calculations, allowances, and state withholdings were recorded in accordance with compliance metrics.
Human Resources Generalist
FLORIDA HOUSE EXPERIENCE
Deerfield Beach, FL
01.2014 - 01.2015
- Served as the primary point of contact for employees and managers on all HR related matters while providing excellent responsive service
- Collaborated with management and recruiting staff to restructure departments, complete workforce planning, and business re-alignments
- Analyzed employee engagement and created action plans to increase employee engagement, morale and retention
- Administered and managed all aspects of Family Medical Leave Act, Leave of Absence and Workers' Compensation
- Assisted in the administration and renewal process for health insurance benefits, as well as total compensation
- Processed all new-hires and terminations (via ADP) for all employees to include conducting New Hire Orientation and exit interviews.
Employment Specialist
BARRY UNIVERSITY
Miami Gardens, FL
01.2010 - 01.2014
- Successfully executed HR initiatives including talent management, promotion planning, rewards and recognition, compensation reviews, attrition management, manager and employee training, etc to meet business objectives
- Built and managed relationships with staff and candidates to understand hiring forecasts and recruiting priorities in order to fill hiring needs in a timely manner
- Executed proactive recruiting plans and implement sourcing strategies using a combination of talent branding, external search, direct sourcing, online postings, referrals, social media, internal talent mining and other relevant method
- Revamped employment filing system to prepare for a paperless HR department
- Implemented lean efficiencies in area of responsibility while leading employee activities, rewards, and recognition.
Director of Human Resources
ATLANTIC SHORES HOSPITAL
Fort Lauderdale, FL
01.2005 - 02.2008
Human Resources Assistant
ATLANTIC SHORES HOSPITAL
Fort Lauderdale, FL
10.2004 - 01.2005
Benefits Coordinator
ABC DISTRIBUTING LLC
Hialeah, FL
06.2003 - 10.2004
Education
Bachelor of Science - Interdisciplinary Studies - With A Concentration in Human Resources
New York Institute of Technology
New YorkSkills
- Benefits Administration
- Performance Management
- Strategic Planning
- Employee Relationship Management
- Account Management
- Client Relationship Building
- Customer Relationship Management (CRM)
- Process Improvement
- Compliance and Policy Management
- Cross-Team Collaboration
Certification
SHRM-CP
Military Experience
United States Army Reserves, Honorable Discharge
Timeline
Human Resources Account Manager
COADVANTAGE-PEO
02.2016 - Current
Director of Human Resources
FLORIDA HOUSE EXPERIENCE
01.2015 - 01.2016
Human Resources Generalist
FLORIDA HOUSE EXPERIENCE
01.2014 - 01.2015
Employment Specialist
BARRY UNIVERSITY
01.2010 - 01.2014
Director of Human Resources
ATLANTIC SHORES HOSPITAL
01.2005 - 02.2008
Human Resources Assistant
ATLANTIC SHORES HOSPITAL
10.2004 - 01.2005
Benefits Coordinator
ABC DISTRIBUTING LLC
06.2003 - 10.2004
Bachelor of Science - Interdisciplinary Studies - With A Concentration in Human Resources
New York Institute of Technology