Lilian Shitambanga
Oakdale,PA
Summary
Proactive and detail-oriented professional with experience at Shop N Save Supermarket and Leisure Diamond Hotel, excelling in food safety and customer service. Demonstrated ability to enhance customer satisfaction and maintain high sanitation standards, significantly contributing to workplace efficiency and product sales. Skilled in allergen awareness and adept at creating welcoming environments.
Overview
3
3
years of professional experience
Work History
Bakery Worker
Shop N Save Supermarket
10.2024 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Housekeeper
Leisure Diamond Hotel
05.2022 - 08.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
Certificate - Book Keeping And Accounting
Central Commercial College
Mombasa Kenya 09.1989
Skills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Sanitation procedures
Timeline
Bakery Worker
Shop N Save Supermarket
10.2024 - Current
Housekeeper
Leisure Diamond Hotel
05.2022 - 08.2024
Certificate - Book Keeping And Accounting
Central Commercial College
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