Lilian Troche
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Bookkeeper / Takeout
BJ's Restaurant & Brewhouse
San Antonio, TX
05.2025 - Current
- Receive and return money to the bank to ensure safe is up to par
- Managed cash handling operations to maintain financial integrity and security.
- Verified and settled credit card transactions to maintain billing accuracy for guest charges.
- Maintained detailed records of received inventory to support supply chain efficiency.
- Performed systematic data input tasks, maintaining high standards of precision and consistency.
- Executed packaging and distribution of guest orders to ensure timely service.
- Assisted guests with inquiries and requests to enhance their experience. Supported team members in daily operations to maintain service standards. Contributed to a positive atmosphere through friendly interactions with patrons.
- Assisted in training front of house staff in hospitality best practices. Supported team members in delivering exceptional customer service experiences. Contributed to maintaining a welcoming and efficient environment for guests.
- Facilitated interview scheduling and coordination to streamline recruitment processes.
Screen Printer
One Divine Design
Douglasville, GA
08.2023 - 11.2024
- Prepared screens with proper mesh count, stencils, and emulsions.
- Cleaned screens with solvents and power washers to ensure quality prints.
- Applied adhesives to prevent ink from seeping around edges of print area.
- Inspected finished products for any imperfections or defects.
- Operated flash dryers to cure inks after each color application.
- Kept track of daily orders and shipments.
Sales Associate
Gigi Pip
San Antonio, TX
11.2021 - 07.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
Receptionist
Priority Electric
San Antonio, TX
06.2020 - 06.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
Education
High School Diploma -
Madison High School
San Antonio, TX06-2019
No Degree - Elementary Education
Northeast Lakeview College
Universal City, TX08-2028
Skills
- Excel
- Attention to Detail
- Time Management
- Time management abilities
- Adaptability
- Teamwork and Collaboration
- Continuous Improvement
- Problem-Solving
- Spreadsheets
- Guest services
- Pallet Jack
- Phone etiquette
- QuickBooks
- Office experience
- Communication skills
- Front desk
- Screen Printing
- Microsoft Word
- Microsoft Powerpoint
- Customer service
- Hospitality
- Scheduling
- Microsoft Outlook
Timeline
Bookkeeper / Takeout
BJ's Restaurant & Brewhouse
05.2025 - Current
Screen Printer
One Divine Design
08.2023 - 11.2024
Sales Associate
Gigi Pip
11.2021 - 07.2023
Receptionist
Priority Electric
06.2020 - 06.2021
High School Diploma -
Madison High School
No Degree - Elementary Education
Northeast Lakeview College