Lilian Velazco Villar
Summary
Reliable professional with more than ten years of experience in high-pressure environments, dedicated to the hospitality business in various types of industries.
Overview
10
10
years of professional experience
Work History
Sales Representative
Citrus Place MBK Senior Living
Riverside, CA
09.2022 - 08.2023
- Completed thorough and detailed database management within the CRM in real-time
- Scheduled and executed tours of the model apartment
- Maintained and decorated model apartments following community requirements
- Personalized all follow-up communications with prospects and professionals
- Maintained Sales Board up to date with new sales and upcoming vacancies
- Planned and executed events to maintains positive relationships with professional referrals to promote the community and attract residents
- Met and exceeded company expectations for monthly sales activities, documented in the database.
Life Insurance Agent
American Income Life
Riverside, CA
06.2021 - 09.2022
- Certified Life Insurance Agent, free lancing for
- Working remotely from home dealing directly with a very diverse client portfolio
- Had direct communication and full control of clients, from setting up appointments to doing follow ups of their applications to take care directly of their personal claims
- Filled out insurance applications with clients, managed very sensitive personal information
General Manager and Kitchen manager
Simple Simon's Bakery and Bistro
Riverside, CA
11.2019 - 10.2020
- Took care of ordering, planning and inventory of the entire kitchen having direct communication with purveyors
- Took care of schedules and Payroll of the entire restaurant
- Created new dishes and pastries for the restaurant
- Created new systems that helped the overall efficiency of the restaurant
- Had direct contact with costumers
Pastry and Baking Sous Chef
Republique
Los Angeles, CA
07.2018 - 07.2019
- Took care of ordering and receiving orders for the pastry and baking department, having direct communication with purveyors
- Took care of monthly inventory
- Managed and motivated the pastry and baking team
- Supervised execution of the preparation list of the day, making sure everything was according to excellent quality standards
- Managed and schedule preparation list for the day, taking in count the working plan for the week
Sous Chef
NOMAD Hotel
Los Angeles, CA
12.2017 - 07.2018
- Took care of ordering and receiving protein orders for the entire restaurant, having direct communication with purveyors
- Worked together with the team in research and development of new dishes
- Supervised execution of the preparation list of the day, making sure everything was according to excellent quality standards
Sous Chef
Republique
Los Angeles, CA
11.2013 - 10.2017
- Took care of ordering and receiving fish related orders for the entire restaurant, having direct communication with purveyors
- Took care of monthly inventory
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
Education
BBA - Business Administration
University of Lima
Lima-Peru07.2009
Skills
- Dedication to quality
- Problem Solver
- Ability to work under pressure
- Customer Retention Abilities
- Interpersonal Communication Skills
- CRM Knowledge
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Citrus Place MBK Senior Living
09.2022 - 08.2023
Life Insurance Agent
American Income Life
06.2021 - 09.2022
General Manager and Kitchen manager
Simple Simon's Bakery and Bistro
11.2019 - 10.2020
Pastry and Baking Sous Chef
Republique
07.2018 - 07.2019
Sous Chef
NOMAD Hotel
12.2017 - 07.2018
Sous Chef
Republique
11.2013 - 10.2017
BBA - Business Administration
University of Lima