Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilian Velazco Villar

Summary

Reliable professional with more than ten years of experience in high-pressure environments, dedicated to the hospitality business in various types of industries.

Overview

10
10
years of professional experience

Work History

Sales Representative

Citrus Place MBK Senior Living
09.2022 - 08.2023
  • Completed thorough and detailed database management within the CRM in real-time
  • Scheduled and executed tours of the model apartment
  • Maintained and decorated model apartments following community requirements
  • Personalized all follow-up communications with prospects and professionals
  • Maintained Sales Board up to date with new sales and upcoming vacancies
  • Planned and executed events to maintains positive relationships with professional referrals to promote the community and attract residents
  • Met and exceeded company expectations for monthly sales activities, documented in the database.

Life Insurance Agent

American Income Life
06.2021 - 09.2022
  • Certified Life Insurance Agent, free lancing for
  • Working remotely from home dealing directly with a very diverse client portfolio
  • Had direct communication and full control of clients, from setting up appointments to doing follow ups of their applications to take care directly of their personal claims
  • Filled out insurance applications with clients, managed very sensitive personal information

General Manager and Kitchen manager

Simple Simon's Bakery and Bistro
11.2019 - 10.2020
  • Took care of ordering, planning and inventory of the entire kitchen having direct communication with purveyors
  • Took care of schedules and Payroll of the entire restaurant
  • Created new dishes and pastries for the restaurant
  • Created new systems that helped the overall efficiency of the restaurant
  • Had direct contact with costumers

Pastry and Baking Sous Chef

Republique
07.2018 - 07.2019
  • Took care of ordering and receiving orders for the pastry and baking department, having direct communication with purveyors
  • Took care of monthly inventory
  • Managed and motivated the pastry and baking team
  • Supervised execution of the preparation list of the day, making sure everything was according to excellent quality standards
  • Managed and schedule preparation list for the day, taking in count the working plan for the week

Sous Chef

NOMAD Hotel
12.2017 - 07.2018
  • Took care of ordering and receiving protein orders for the entire restaurant, having direct communication with purveyors
  • Worked together with the team in research and development of new dishes
  • Supervised execution of the preparation list of the day, making sure everything was according to excellent quality standards

Sous Chef

Republique
11.2013 - 10.2017
  • Took care of ordering and receiving fish related orders for the entire restaurant, having direct communication with purveyors
  • Took care of monthly inventory
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Mentored kitchen staff to prepare each for demanding roles.

Education

BBA - Business Administration

University of Lima
Lima-Peru
07.2009

Skills

  • Dedication to quality
  • Problem Solver
  • Ability to work under pressure
  • Customer Retention Abilities
  • Interpersonal Communication Skills
  • CRM Knowledge
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Citrus Place MBK Senior Living
09.2022 - 08.2023

Life Insurance Agent

American Income Life
06.2021 - 09.2022

General Manager and Kitchen manager

Simple Simon's Bakery and Bistro
11.2019 - 10.2020

Pastry and Baking Sous Chef

Republique
07.2018 - 07.2019

Sous Chef

NOMAD Hotel
12.2017 - 07.2018

Sous Chef

Republique
11.2013 - 10.2017

BBA - Business Administration

University of Lima

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Lilian Velazco Villar